Grand Cubana Hotels

Close promixity to the city center. Prompt check in. What i didn't like was the cost of the meal (native soup and swallow), which was ridiculously expensive and tasteless. Breakfast buffet was okay (not tasteful though)

Excellent

Great service by the staff but I was disappointed in the quality of my room. The AC did not work as well as the others and the remote control was missing. My water heater also wasn't working. I'm sure this is not the standard of the other rooms but I wish mine would have been switched out.

I was hopeful about staying at this property because of the reviews but my stay was not that great. The systems were down upon check in and so they could not look up the reservation. I was moved to four different rooms because things were leaking or broken in other rooms. The key card did. Not work for my room and the key card reader did not work to reprogram it. Every time I left the hotel I had to return the master key and then ask for it when I returned. It was a room for 2 adults and there was 1 towel. Not a face towel or hand towel, just 1 towel. There were 4-5 channels that came on the tv and the picture was not clear. I also didn’t like that staff smoked inside the building. I could smell the smoke like it was inside my room. I have no problem tipping workers for their help. However, I don’t think that I should have to ask you everyday to do something like being me a towel or services the room and then you approach me with your hand out. Unfortunately the stay was not what I was expecting and I think the reviews with the 4.5 stars are fake.

Outstanding showers!

Standard property with lift, good location and free parking and good security.

I love the environment it seems i should not live there

The staff were courteous and friendly throughout and I would stay there again without hesitation. My husband and I were made to feel at home throughout our stay Beryl Olanrewaju

Can be better, good outlook