Tru by Hilton Jacksonville West I 295

Great location. New and very clean. However, the check in process was disorganized. What should have taken 5-10 minutes took at least 30 minutes as we were told that our room was not ready. We arrived at 3:10, and check in was at 3. Some guests told us they had been waiting for a room since 1 pm! One of the reasons we chose this location was because breakfast was included. We went downstairs with our son at 9:30 a.m. FYI, they stop serving breakfast at 9! No signs were posted to let guests know the breakfast hours, and check out is at 11 a.m. We thought they would have served breakfast until at least 10 a.m. We were disappointed to say the least.

I typically seek out the Hilton property close to where I need to be which is why I chose this hotel. However, I found the rooms to be cramped and spartan. Likely will not consider Tru in the future.

Hotel was brand new and with that the amenities and room were in excellent condition. Unfortunately, it sits right between I295 and a truck stop which mean a ton of noise all night long and very little sleep. I wouldn’t stay here again.

Staff needs to be trained better to deal with customers’ complaints.

The hotel is still under construction. We arrived and were forced to find another hotel.

Very clean hotels reasonable price and nice staff i would definitely cisit again

Everything is good except no ice bucket this time

Everything is fine except no ice bucket.