Shangri-La Jeddah

We loved our stay at the Shangri La Jeddah. It’s a wonderful new building with beautiful rooms. We stayed in a sea view room with a balcony, very well furnished and outstanding views of the Red Sea Cornish and the F1 race track, and well furnished. The hotel is modern and every thing oozes elegance. From te he warm welcome and efficient check in team, to the friendly people who set up our room or the team at breakfast doing everything to make the stay even better. It was truly heartwarming to see many young local Saudis working in every part of the hotel. All with a big smile and desire to please. The breakfast was a wide spread and a beautiful set up in a floor with Panoramic views of the sea front full of light and there’s also a cafe in the lobby level with great views. I highly recommend this hotel for anyone who’s visiting Jeddah

I would not recommend this hotel at all. We had a horrible stay and spent most of our 48 hour period in the hotel dealing with malfunctioning equipment, smelly rooms, and inexperienced/rude staff. While brand new, with beautiful furnishing and finishes, the hotel is clearly not ready to be opened. The first suite we stayed in had a malfunction AC – which in 40 c degree weather and high humidity is certainly not something that someone can live with. Hotel staff – who barely respond to calls – said I should give a “couple of minutes to cool down”. Two hours later (at 2 AM), and after countless calls to the front desk who mislead us on what was going on, the duty manager finally admitted that that unit is faulty and asked us to change rooms. We did at 2:30 AM, having had to unpack and pack again. In the morning, we noticed that the second room we stayed apparently shared an air duct with the Chinese restaurant downstairs, or something. That entire floor reeked of kitchen smells. The duty manager admitted this and offered to change our room a second time the second day. Time to pack and unpack yet again. The third room we stayed in had a faulty curtain in the bathroom. Given that this is a lower floor, we were worried about privacy. We asked maintained to fix it at 6 PM. Upon our return at 11:20 PM we found that it was still not fixed. Multiple calls to the front desk had one person come up who clearly did not know how the thing worked. I asked that that I speak with a manager, and was told that he was busy. The poor maintenance guy finally admitted that hotel staff knew that this curtain was faulty. I tried to call the front desk again, but there was no answer from the operator, or guest relations. It was now 1:30 AM on the second and final night. I had lost it at that point and went down the front desk and saw the person that had previously answered my call (Saad) and I asked him if he was free why wouldn’t he answer my calls. He had no answer and proceeded to have me speak with the manager (Abdulaziz), who kept asking why did I come down and that the situation could have been handled in the room. Apparently, he was worried about me losing my cool in front of the other guests in the lobby who did not know what they had in store ahead of them. He offered to change my room a third time, and I just gave up at that point and went up to the room, turned off the lights and showered in the dark to have some privacy. Given that the bathroom window was open, light the morning shined into the bedroom, and we ended up waking up at 7 AM with only four hours of sleep. A true stay from hell. Cons: 1. Faulty AC 2. Faulty curtains 3. Rude/inexperienced staff 4. Smelly rooms 5. Unclean windows – reducing views 6. City/Sea view rooms are a joke (you have to stick your neck out the balcony to see some water). 7. Breakfast “manaish” station was broken for two days 8. Breakfast also did not have orange juice 9. Breakfast staff too busy to handle load Pros. 1

Amazing hotel with a particularly attentive and sophisticated staff. Well done to the HR team. The buffet is exquisite et and delightful. The decor processes a lot of finesse. A special thank you to Dennis, the bell boy who was more than helpful. This is what we can exceeding guest expectation. Please reward him.

If you’re a frequent business traveler like me, choosing the right hotel without compromising on your loyalty points is always a challenge, especially in cities, where there aren’t enough good hotels to begin with, which is the case with Jeddah. However, I think you’ll be able to get both at Shangri-La Jeddah. Pros: - Location - Breakfast - Interior Design - Room Amenities - Service and Staff - Shower water-pressure Cons: - Pillow case smell - Mattress too firm

A Really nice and pleasant stay in a fantastic hotel. Incredible staff making you feel special in every moment. Particular compliments to Nabil, a room servant for his outstanding customer-facing skills. Congratulations and continue to be outstanding.

Amazing room. Spacious and comfortable with spectacular views. Very comfortable bed and well designed lounge area. Bathroom just as spectacular. However service was a little bit of a let down, the turndown service was only provided on one night, no one showed up the next! What was however particularly disappointing was the food. Iftar, was poorly organized, none of the food was labeled so it was impossible to know what you were eating and to be honest nothing (apart from the salads and soup) was very tasty - very disappointing especially for the price. Room service was similarly poor - a small club sandwich with no garnishing, steak which was overdone, drinks without a bottle opener - really disappointing for a hotel at this level.

The best hotel in Saudi so far. The only downside they don’t have free valet parking.

A hotel is more than a nice building and comfortable rooms , its about feeling welcomed and taken care of . In this luxury establishment the staff are not trained in hospitality at all . Their pool is not attended by staff. The staff charges for things we didn't use such as laundry and breakfast for young kids (even though they told us the kids are free of charge) . Even though , I tired to air my frustration to the manager , nothing is resolved . Above the awful stay , when we checked out , the. staff didn't even ask the standard " how was your stay?" What shame

The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time . When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !! The horror show continued in many occasions including : - While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated - The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open . - The TV in all rooms were scrambled in middle of an important match my kids were looking forward to - The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry . Worst hospitality experience , never again