Hilton Jiaxing

酒店疫情防空工作很好，前台kris 服務人熱情。

第二次入住該酒店，剛好遇到大風，酒店的服務一如既往的好，還有酒廊待遇，酒廊在49樓，風景非常好，哪怕風雨天也別有風味，這裏特別感謝酒廊的wiliam 李的服務，熱情的介紹酒店設施，提供酒廊的特調酒水，非常感謝

我入住的標準是5星酒店，到嘉興自然選擇希爾頓酒店，新開業開始會有點擔心，但星級的標準就是高標準的品質保障，從進入酒店大堂我就打消一切顧慮，服務員會很温馨提示房間放了香薰和空氣凈化器，並贈送了精美的果盤和禮品，温馨的感覺賓至如歸，酒店有現代中式、西式和現代科幻的設計風格，站在商務樓層可以一覽整個城市，會成為嘉興網紅打卡聖地，酒店會成為嘉興的地標建築，謝謝你們的服務

酒店地處嘉興CBD，周邊吃飯方便，離萬達，九里橋都很近，吃的選擇很多，外賣也方便。酒店21年新開的，行政酒廊和游泳池還沒開放。攜程訂了雙床房，先給了個大床，後換成雙床。感覺大床房更大更寬敞。雙床房的衞生間偏小，坐馬桶上關門不太方便。早餐品類豐富，蛋糕，麪包很不錯。服務也很到位，但服務員人手可能不夠，收桌有點不及時。等游泳池開了還會帶孩子入住，希望越來越好。

這個住宿的感覺和體驗還是很棒的！🛁這一塊的設計非常贊！

Very comfortable and clean room. The staff, all english speaking, is polite and friendly. Breakfast and Dinner offer many options and good quality. The swimming pool is clean and all facilities are well mantained. Thanks to Edmond and the Staff All for the travel tips.

The room itself was ok and clean. The bed was your average western hotel standard. The breakfast was disappointing due to the range of food offered and poor service. You needed to ask for basic things like a knife and fork. Yuxi restaurant on the second floor should be avoid for health reasons. METAL WIRE was found in the food. Extremely dangerous, I shall never eat there again. The service was slow and the dealing of the metal wire in the food was pathetic and didnt seem to be taken serious by the management of the hotel. I asked to speak to General Manager after the rude and incompetent staff failed to seriousness off the situation, smiling and in one case laughing about the situation. The night floor managers and executive floor manager tried to trick me by telling me that the Food and Beverage manager was the General manager. 22 hours after the showing the staff the wire in the food, the hotel sent the Food and Beverage manager, pretending to be the GM, and a marketing and sales person to give a non-sincere apology. THE HILTON HOTEL GROUP NEEDS TO INVESTIGATE HOW METAL WIRE GOT INTO THE FOOD?, WHO WAS RESPONSIBLE FOR IT? AND TAKE APPROPRIATE ACTIONS WITH ITS STAFF BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED. (which the marketing guy and the food and beverage managers could not and would not answer ) ALSO THE HOTEL MANAGEMENT NEEDS TRAINING IN CUSTOMER CARE/ SERVICE / COMMUNICATION SKILLS. It is sad when the new floor trainee was more sympathic than the rest of the management combined. I am still waiting to hear from the General Manager of the hotel. Save your money and your life and stay somewhere better and with better management and customer service. To the Hilton group, the managers and certain staff at this hotel are ruining your reputation, your business, and will end up seriously hurting someone, if not causing someone to die.

Very spacious, comfortable. Big bathtub, but I had no time to soak, fell asleep in the comfy bed instead. Breakfast was international, wide variety.

Sherry,willow,Cassie,Dawn,Augus,Ayn,libra,Klay, given me best service Thank you all！