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Sergei
Улучшенный двухместный номер
Гость проживал в Apr 2024
По делам
Отзывов: 6
4.2/5
Очень хорошо
Опубликовано Apr 20, 2024
Старый отель но в более менее приличном состоянии, находиться можно. Был Софителем.
Ответ от объекта размещения: Уважаемые гости! Благодарим вас за выбор поселиться в нашем большом отеле и поделиться с нами своими чувствами по поводу того, что мы посвятили себя тому, чтобы создать уютный, милый дом для наших клиентов, и что вы довольны своим пребыванием в нем, что является нашим высшим стремлением, и мы будем стараться обеспечить вас более качественным обслуживанием и с нетерпением ждать вашего возвращения!
Гость
Номер Делюкс с кроватью «queen-size»
Гость проживал в Mar 2024
По делам
Отзывов: 3
5.0/5
Превосходно
Опубликовано Mar 23, 2024
Отель очень понравился. Отношение к проживающим чуткое, с пониманием, не смотря на языковой барьер, с легкостью получали что нужно. Завтрак разнообразный. В номере чисто и уютно. Убирают хорошо. В общем всем довольны
Ответ от объекта размещения: При всём уважен, гост, спасиб, что выбра мы отел и наш поддержк и признан, всем, что мы дела принадлежат кажд гост в отлич от оп, видел тво и, мы очен прикосновен, мы продолж усил, момент готов, добр пожалова приход в люб врем, снов с нетерпен жду вмест.
Alex 32
Улучшенный двухместный номер
Гость проживал в Apr 2023
По делам
Отзывов: 8
4.7/5
Потрясающе
Опубликовано May 2, 2023
Хороший отель , в хорошем месте . Завтрак для Европейцев на 3 балла из 5 баллов . Персонал отличный .
Из минусов - ремонт уставший , окна грязные
Ответ от объекта размещения: Dear Guest , Bonjour! We really appreciate your time and your constructive comments that we will improve right away. We hope to see you in the hotel soon. Regards!
Angelika
Номер Делюкс с кроватью «queen-size»
Гость проживал в Apr 2023
Семья
Отзывов: 5
5.0/5
Превосходно
Опубликовано Apr 15, 2023
Отличное расположение, прекрасный сервис! Своевременно решили все возникшие вопросы.
Ответ от объекта размещения: 尊敬的客人: Bonjour!您好! 感謝入住濟南索菲特銀座大飯店。抬眼是千佛山的輪廓,低頭是大明湖和護城河,趵突泉在耳畔噴湧着。大飯店位於濟南市中心,是濟南的地標性建築。49樓旋轉餐廳讓您足不出户也能360°俯瞰泉城盛景。 大飯店秉承齊魯風韻,搭配索菲特獨特的法式理念,為往來的國內外賓客提供熱情、細緻的服務,讓賓客在旅途中體會到家一般的輕鬆舒適。升級產品品質, 提高服務標準,我們一直在努力。 再次感謝您對我們的點評,期待與您再次相聚濟南索菲特銀座大飯店。 Merci! 賓客體驗部
Гость
Улучшенный номер с двумя кроватями
Гость проживал в Oct 2024
Семья
Отзывов: 3
5.0/5
Превосходно
Опубликовано Oct 14, 2024
Very caring, helpful-room very clean breakfast wonderful,
gorgeous views with Great location, wonderful
Перевести
Ответ от объекта размещения: Dear guest, thank you for your review of our hotel. We are very pleased with your recognition and we are always committed to providing the best service and comfortable stay for every guest. Your satisfaction is our biggest driving force, we will continue to work hard to improve the quality of service, looking forward to your visit again. Thanks again for your comments!
Keshin
Улучшенный двухместный номер
Гость проживал в Sep 2024
Пара
Отзывов: 16
5.0/5
Превосходно
Опубликовано Oct 3, 2024
Great overall experience. Hotel is conveniently located, attached to a great mall and a stone throw away from others. Staff were pleasant and very accommodating.
Перевести
Ответ от объекта размещения: Dear guest,thank you for your wonderful evaluation and support! We are pleased to know that you are highly satisfied with our location and service. Your approval is what keeps us moving forward. For the convenience of large shopping malls, we are planning to add more through routes to make your shopping experience even more convenient. Regarding helpful employees, we communicate your praise to them and use this positive feedback as an incentive. Your valuable opinions are very important to us, please feel free to give us feedback on your needs or suggestions, and we will wholeheartedly create a better stay experience for you. Thank you again for your stay and compliments!
Aldie Nusa Putra
Улучшенный номер с двумя кроватями
Гость проживал в Mar 2024
По делам
Отзывов: 1
5.0/5
Превосходно
Опубликовано Mar 12, 2024
Wonderful experience staying here. The staff's very friendly, especially Luna, Abby, Julie and all of them. Room is very clean. Facilities are great! Would recommend staying here if you are coming to Jinan.
Перевести
Ответ от объекта размещения: Dear guests, thank you for choosing Enlux hotel. Adhering to the service concept of sincere hospitality, we are committed to providing you with a comfortable and convenient stay experience during your journey. Thank you very much for your recognition of the Grand Hotel staff, we will convey your praise to the staff, this is our biggest motivation to continue to move forward! Thank you again for your stay and look forward to seeing you again.
Arancibia
Улучшенный двухместный номер
Гость проживал в Jan 2024
По делам
Отзывов: 7
5.0/5
Превосходно
Опубликовано Jan 24, 2024
Pretty good hotel. Temperature very comfy at everywhere. I didn’t check the breakfast. Meria gave me a Chinese new year gift for my door. Very nice people. Recommended.
Перевести
Ответ от объекта размещения: Dear guest, hello! Thank you for choosing Enlux Hotel. We adhere to the service concept of sincere hospitality and look forward to providing you with a comfortable and convenient stay experience during your trip. Thank you very much for your recognition of the Grand Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again
Ralph
Улучшенный двухместный номер
Гость проживал в Jun 2024
Пара
Отзывов: 21
5.0/5
Превосходно
Опубликовано Jun 21, 2024
Very nice hotel and very friendly staff. Rooms are very good and the view from the 49th floor revolving restaurant while having a tasty breakfast is a one more very good reason to stay there.
Перевести
Ответ от объекта размещения: Dear guests, thank you for choosing Enlux Hotel and for our support and recognition in all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, always ready, welcome you to come back at any time, look forward to meeting you again
Romka*
Family Interconnecting Room With Two Bedrooms
Гость проживал в Jun 2024
Поездка с друзьями
Отзывов: 1
5.0/5
Превосходно
Опубликовано Jun 14, 2024
Very nice stay, the front desk staff was very helpful and assisted us with every need. Thanks to Marie and her colleagues. We got here after hiking to mount Tai'an and was the best choice to recover.
Перевести
Ответ от объекта размещения: Dear guest, hello! Thank you for choosing to stay in Enlux Hotel and share your feelings of stay, as you said, we have been committed to creating a warm and sweet home for customers, you stay comfortable is also our highest pursuit, we will continue to work hard to provide you with better service, thank you again for our hotel recognition. Looking forward to your visit again!
LAW A
Улучшенный двухместный номер
Гость проживал в Apr 2024
Пара
Отзывов: 29
4.5/5
Замечательно
Опубликовано Apr 13, 2024
The hotel had no or faulty air-conditioning, making the stay uncomfortable.
However, the Counter staff, including the Manager, were very friendly and had rendered helps to provide us with portable air-conditioner unit and fan.
Перевести
Ответ от объекта размещения: Dear guest, thank you very much for your feedback about our hotel. We value your comments and suggestions and appreciate your recognition of our staff.We apologize for the air conditioning problems you experienced during your stay at the hotel. We have taken a series of measures to address this issue, including replacing equipment and strengthening maintenance. We guarantee that this problem will not happen again in the future service.At the same time, we are very grateful for your kind words to our staff. Our staff is always committed to providing the best service to our guests and making them feel the warmth of home. We will continue to strive to provide better service and experience for every guest.Thank you again for your feedback and we look forward to seeing you again.
Andaloo
Номер Делюкс с кроватью «queen-size»
Гость проживал в Sep 2023
Семья
Отзывов: 22
4.7/5
Потрясающе
Опубликовано Sep 21, 2023
The staff at the door and in the lobby were fantastic. They upgraded our room. big, comfortable. breakfast in the revolving restaurant on the top floor was great. parking in the basement was a bit tricky tho.
Перевести
Ответ от объекта размещения: Bonjour!Thank you for choosing Sofitel Jinan Silver Plaza Hotel.Thank you very much for your recognition of the Hotel staff. This is the biggest motivation for us to keep moving forward! Thank you again for your stay and look forward to seeing you again at Sofitel. Merci! Guest Experience Department
bonchecito
Улучшенный двухместный номер
Гость проживал в Feb 2024
Семья
Отзывов: 25
5.0/5
Превосходно
Опубликовано Mar 2, 2024
The two managers Isabel and Maria were hospitable, attentive, and considerate. While it’s no longer a Sofitel Hotel, the rooms are comfortable, clean, and breakfast options are varied.
Перевести
Ответ от объекта размещения: Dear guest,Thank you for choosing Enlux Hotel as your accommodation choice during your recent stay in Jinan, and for taking the time to share your experience here.We were very pleased to read that you appreciated the attentive and considerate of our staff Isabel and Maria. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.Your kind words have been passed on to our teams and particularly to Ms Isabel and Maria who made your stay a pleasant one. This will certainly motivate them to keep up the good work.We all look forward to welcoming you again on your next visit to Jinan.Yours sincerely,Amy Liang
BKGreen90
Номер Делюкс с кроватью «queen-size»
Гость проживал в Jan 2024
Семья
Отзывов: 14
5.0/5
Превосходно
Опубликовано Feb 6, 2024
It was a great stay in an excellent location. Good selection of restaurants in the area.
Перевести
Ответ от объекта размещения: Dear guests, thank you for choosing Enlux Hotel and the support of the hotel and the recognition of all aspects, everything we do is only for each guest to bring a different experience, to see your satisfaction and affirmation, we are very moved, we will continue to work hard, welcome you to come back at any time, look forward to meeting you again at Enlux!
Terrycho
Представительский улучшенный номер (кровать «queen-size»)
Гость проживал в Jun 2023
По делам
Отзывов: 8
5.0/5
Превосходно
Опубликовано Jun 22, 2023
This hotel is amazing..very clean and all staff are kind and very friendly. Also food are really good and delicious. Especially it is 5 stars but price is best of best. Highly recommended.
Перевести
Ответ от объекта размещения: Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jinan Silver Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,