Aei at Kaanapali Shores

We found cockroaches in the kitchen cabinet. Very disappointed. Other than that, the stay at the resort was nice.

It’s challenging when you need maintenance because they’re not available right away. We had a refrigerator with non-working water dispenser. We asked if someone can come and fix it and nobody came. So we just had to buy bottled water. But the location is great, there’s a grocery and some restaurants in front of the hotel, but the best part is there are food trucks every night within walking distance of the hotel. Good value for the money,

The resort is beautiful, all the staff were very welcoming and friendly.

Lush grounds. Quiet. Private. Good food trucks next door. Amazing time.

Carpet on Hallways and condo was pretty old and bumpy

They did have great views from the beach and the little paths around one of the pools were nice to seclude yourself and get some shade. Otherwise, the description of a garden view was misrepresented. We had a view directly on to the restaurant so everyone could look in on us as they walked by and the room smelled horrible upon our arrival. The curtains were stained and had holes in them which in the morning light came through and the smell didn’t go away for 3 days. We were informed we wouldn’t have maid service until the 5th day of our week long stay and when I asked what to do with our trash in the mean time, I was informed I needed to take it upstairs to the second floor garbage shoot. So my trash got to ride in the elevator with other travelers staying at the same property just to be disposed instead of taken outside somewhere. There were some other issues so we ended our stay early.

We have stayed here before and truly enjoyed it. This trip was extremely disappointing. The room wasn't what we expected. The front desk staff was terribly rude and unfriendly which was shocking. The restaurant staff was amazing and should be training the front desk staff on customer service. The bellman was amazing too.

Staff were all friendly. Room was okay, I was expecting more updates, bathroom was small cramped for two, carpeting needs replaced (worn and deeply stained). Other than all of this, it is a lovely property, nicely landscaped, the restaurant was good shops were nice, workout room a definite plus.

Excellent pool, facilities, location and services