Homewood Suites by Hilton Knoxville West at Turkey Creek

Great location out of the hustle and bustle during a sold out Vols game. Great room. Only complaint, sleeper sofa not good mattress, really bad springs. Other than that, really great.

The only issue was the bed was not comfortable and then lights shinning in from the street lights, you were unable to close the curtains

You guys ripped me off on the cost of the hotel, I will NEVER use your service again.

Stayed here for a park and cruise vacation the day before we left port. Hotel was very attractive, clean and service from desk team was exceptional. I recommend if you stay here to prepay for the hotel breakfast at the time of your booking as it is discounted and the breakfast was excellent. This is the only time the discounted breakfast is offered so if you wait until you arrive you will pay full price for the breakfast which is on the more expensive side.

There was only one staff member in the hotel!!!! On my first night my kids took a shower and I was surprised that the shower floor was flat it didn’t have an edge or wasn’t surrounded with anything to stop the water! The water went everywhere in the bathroom, I was worried my kids will slip when they use the bathroom so I called front desk to get house keeping to dry my floor she said there was no house keeping and that she has no one to send me some towels to my room for me to dry the floor!!! The next night when I came back to the room it wasn’t cleaned and the wet mountain of towels was still in the bathroom floor I moved on, but I did call to get some sheets for the bed she tells me so WHAT ARE YOU DOING WITH SHEETS!!!! That made me so frustrated turns out she was trying to avoid sending sheets because she was the only staff there and had no one to send them!!! Will not stay there again and will not recommend

Beautiful room, beautiful property, outstanding customer service, great free breakfast!

When we checked the staff was gracious (faked). When we got to the room I noticed that the floor transition ***** had a chunk missing out of it and the chair for the desk needed to be replaced. If the Hilton family needs some money let me know and I think I can buy a new chair for them. The showei head leaked all night long. The thermostat kept going to an error and I had to go to the front desk and have them get ahold of the maintenance man to look at, he seemed to be not caring about my problem. He did come and reset the thermostat. But later it did the same thing and I had to reset it 6 times throughout the night. The kitchen was dirty. The sink had some sort of sticky residue around the drain. The backsplash ledge was dusty. The dishwasher and the refrigerator door gaskets were filthy. For the money I spent and the name of the parent company led me to believe that the standards would be pretty high, Boy was I wrong. I stayed 5 days earlier at the Springfield Suites right across the parking lot and had a better room and service. I feel that I didn't get my money's worth and will never again stay at the Homewood Suites by Hilton in the future and have notified my friends of my experience and they also said that they wouldn't stay there and pass along the word how terrible this establishment is.

Good overall experience for self and family. We had two suites which were clean, well-kept and spacious. Hot buffet breakfast was very good.

My girlfriend didn't sleep well because every door closing and footstep echoes through the building all night.