The Grand Apartments

The unit was above expectations. Very modern & clean. Superb views. 2 restaurants downstairs were good. Do think they could provide a few things like a face cloth, more sachets of coffee/tea items. We had no idea of what facilities we could expect, and they were excellent, but more information would be good. We would have taken some of our own food if we had known they provided the minimum and there is no room service. But we would return for our next anniversary, just would take some items with us.

On arrival the apartment was not ready, after a long wait it was handed over at 3.07 pm instead of 2 pm. The apartment was not cleaned properly, the dinning floor area was not mopped ( had to call the cleaner immediately after the handover to get it cleaned), the toilet floor was not mopped as well, laundry dryer filter was not cleaned. Also there was no smart tv to enjoy entertainments, after a while we noticed dirt on our feet from the carpet though it was looking visibly clean. They did not provide any tissue box in the apartment. Only positivity was the ocean view from the apartment. Not worthy for the price you pay. Service is terrible.

This hotel was great. Lovely amenities, great location. Room was clean and presentable, air conditioned and ceiling fans made for a nice cool room. Only downfalls were a few of the receptionists. Very rude and uninviting to hotel guests. Also, some of the older permanent residents were quite rude to my young children trying to enjoy the pool. It felt very much there was an “us and them” type division between hotel guests and permanent residents.

very clean and friendly staff, the apartments were very spacious, very surprised, no complaints at all, great views and the food downstairs was very good as well, will be going back for sure

Great location away from hustle and bustle but close to everything if needed. (By car) Amazng views and apartment was roomy for a family of 5.

I booked an apartment for a training I was attending on the Gold Coast (I live in Brisbane) . I ended up not staying even 1 night . I arrived at 6pm the first day. Never been to this place before . There was a front and back reception area which was closed. I had to speak to someone on an intercom that only lasted a couple mins then cuts out . Not good customer service . Couldn’t open my room door after instructions from reception. (On the phone) I had to talk to the same person via the intercom so took my luggage to do so & a carton of water I left at the door . I was gone less than 10min & came back to find the water taken . I felt frustrated & unsafe as a woman on my own . I complained but was gaslit . I will never return

We had a lovely time in the Penthouse＞ It was spacious and well furnished, although showing its age. The queen beds were comfortable but my adult children found the single beds quite hard. We have rebooked for next year.

This appartment was perfect. It was a bit tired so a little refresh could make it even better.

Great position, very comfortable. Loved our stay. Very clean although carpet a bit old.