Вестчейс, Хьюстон: отели рядом

«很好 環境：好 不錯»

«Когда мы прибыли в наш первый номер, мы осмотрели его. Воздух в номере был затхлым и неприятным. Туалет был грязным. Мы сразу же пошли на ресепшен просить другой номер или попросить кого-нибудь приехать и убрать его. Нам дали второй номер. Во втором номере была перегоревшая лампа с расплавленным пластиковым колпаком и неработающий телефон. Мы снова попросили на ресепшене прислать кого-нибудь, чтобы заменить лампу и подключить рабочий телефон. Нам дали третий номер. Третий номер был чище, в нём было приятнее пахло, телефон и лампы работали нормально. В ванной протекал кран, но нас это устраивало. Я был рад, что на ресепшене нам помогли получить более чистый номер с лучше работающей техникой. К сожалению, на следующий день я попросил офисную зону, где я мог бы пользоваться компьютером и интернетом, и мне сказали, что компьютер не работает.»

«我們一共住了三個晚上，有停車場，含自助早餐。早餐環境很好，食物也很好。洗衣服2.5刀，烘乾2.5刀。有室外泳池。24小時給咖啡和熱水。房間可以睡三個成人，有個梳化床。唯一不好的是，不給打掃衞生，我們第二天去問，人家説兩天打掃一次，第二天還沒有打掃，前台直接讓我們聯繫平台申請退款。不知道為什麼會有這種低級錯誤。»

«We stayed at Home2Suite during our last trip to Houston but it was the one at Pearland. We arrived at this one late in the night and the staff at the front desk was very friendly. However once we entered the lift, we were welcomed with a strong greasy smell. The hall way had rug that was clean but obviously old. The major concern was the room which had a hole in the ceiling inside the toilet dripping water all over the floor. The AC also wasn’t working well that even at 19 degrees Celsius, was still warm. Initial complain to the staff was met with no vacant room, that they were fully booked. We managed for the first three days because we were outdoors most of the time. The room was later changed to a more comfortable one. The other thing was the swimming pool. My kids really wanted to swim during our stay but the staff mentioned that some handle to the pool was broken and that it was closed. The breakfast was also good but with little varieties to choose from.»

«Service could of been a bit better but overall It was clean, and very good in location Close to many family activities»

«位置離市中心有點距離，酒店周圍比較安靜，早餐不錯，不是自助餐，10幾個美金的美食早餐能讓你吃到撐，不過品種比較少，房間的礦泉水不免費，3美元一小瓶»

«I observe location is key, when it comes to hotel, no matter the brand or hotel name, the location determines the luxurious settings»

«The guy at the front desk on April 8 at 7 am was mean. I asked him for 3 breakfast tickets as this booking was included. He said no because you got two only as this is hotel policy. I told him I have the email confirmation for it and showed him. He said what did you show me, I don’t need to look. This is hotel policy and didn’t want to talk to me. On April 9 at 7 am in the morning, the same guy gave me two tickets and told me that you can only eat it in the cafe, do not bring it to your room. I felt this guy was so mean. I heard a lady talked to this guy that there was something seems like poop inside the elevator. He just replied “no housekeeping now”. I feel this response is inappropriate to a hotel guest. Overall this guy worked in the front desk was horrible.»

«定的這個房間我真是醉了。一開始説什麼定的無障礙房，攜程上又不是這樣寫的。那麼大一個房間，空調還很吵，沒法住的。還好攜程給我解決了。床有點太軟了，不好睡。地理位置還是很好的。»