Residence Inn Dallas Lewisville

I chose the facilities and location on purpose,however the pool was closed due to inspection not complete. Breakfast was fine but somewhat cold. Service at desk was excellent--staff friendly and went out of their way to be helpful. Housekeeping staff was not thorough--found dirty underwear behind desk and under couch and there was a very strong mildew smell in the bathroom. Hall was not vacuumed and when we asked for a room cleaned, it was not done very well. I am assuming they were short-staffed like everyone else but they should address the mildew, which is not healthy. I loved the fact that there was a full kitchen and we were able to be on the first floor.

酒店比較老舊了，電梯裏面有一股難聞的油膩味道，房間設備齊全，有廚房可以自己做飯，服務人員很少，入住的時候居然沒用護照登記，然後直接扣了我幾百美金房費，可是我已經預付了房費。後來説已經取消扣款了，但是已經一週了，還沒有退回來。

公寓式酒店，性價比很好，對面是Costco，旁邊有個很大的韓國超市。

property and location was above average overall. The staff was very friendly and helpful. biggest complaint was every piece of equipment in the fitness was broken/out of order

This is our second time to staycation at this hotel. We came back bc it was just what the doctor ordered! Bonvoy quality, quiet, clean and comfortable suite, easy parking, located right by a Costco gasoline station and the highway. Best of all~ the staff was the cream on TOP!! LaQuilla and Joy are the friendliest, kindness, most professional at handling guest services! They treated me and my husband with kindness and like a human-to-human. They really sealed the deal when we discussed where we wanted to staycation again. Those ladies need a raise and a promotion! LaQuilla and Joy made our bday staycations an outstanding experience. 5stars each of them, too!

Was not crazy about having to go around the building to find the entrance. Check in was easy. It is dated but it says they are in process of updating facility. Dining area is bare and not to inviting. Breakfast was sp****, eggs were not available Friday were over hour and a half of breakfast, no juice that day, small menu. Friday was messy but Saturday and Sunday Liz did an excellent job! Things were clean, anything that ran out was replenished right away and she took care of anyone's concerns. Can't say enough good things about her. Living area tv did not work; requested maintenance 4 times; never happened. Was offered another room with one night left it was not worth moving everything. Found out when leaving the maintenance guy new the tv did not work and he could not fix it but never let us know. Front desk said they did not know. Like the room lay out, couch extremely uncomfortable sitting but looks nice. Would not stay again until after renovation.

The idea of the hotel is wonderful with a sleeper sofa, bed, and kitchenette. The room was mostly clean but there was very loud music playing, a tree blowing hard into the window, and lots of property problems. (Exterior doors didn't close all the way, leaking ceilings, a broken front door, and pool closed). I can't speak for all branches but the Lewisville location definitely needs some improvements.

Overall good value and convenient location, so ok with the minor issues. Clean room and comfortable bed. Shampoo bottle broken off the wall. Had to wait for staff to show up at front desk during checkin and checkout. Signs of some wear in room and lobby. Slow elevator. Juice machine not working. Breakfast area wasn't completely setup on time.

Pool was closed due to maintenance for the entire stay . The breakfast wasn’t good . Had to keep getting room keys adjusted .