Courtyard Little Rock West

Repairs were underway. Plastic from the ceilings to floor in lobby. Staff was rude when I asked about it. Explanation was never offered. No cafe services were available, but again, I had to ask and got a distant nebulous comment. The answer seemed quite passive aggressive. My room smelled of stale beer. Bathroom floor sticky. I had two rooms(one for family). We checked in late in the evening or we would have simply left and forfeited the money. The next morning, as we were leaving, I encountered another high level staff member. Our eyes met so I said “good morning” in an affable tone. She stared at me and made no reply. There is a major business culture issue in this hotel. They seemed totally unfocused on hospitality. I stay in hotels about 60 days a year as I visit family. This is the worst hotel experience I’ve ever had with respect to staff rudeness. And by the way, I’ve never given a bad review before today.

Staff were inexperienced and unhelpful. Check in process was very lengthy due to their inablity to explain what they wanted to charge to my credit card. Also no Breakfast at this hotel despite being charged for it

The lady at check-in was so kind and helpful. We come to LR often to follow up with my husband’s neurologist and this location is perfect. We will stay again in the future. Ps- 10/10 for the blackout curtains

They were no warning that the property was under construction!! I felt very unsafe walking to the elevator from the front counter, My room. Heat didn’t work! It’s freezing in here !! I called the front desk. No one has responded yet! I’ve been on the road. Driving for over 15 hours. Therefore I can’t relocate due to lack of sleep

Great stay, people were great. Some remodeling going on, but didn't matter, it was well managed

Clean rooms and staff was great. Did not have breakfast because they don’t open early enough.

It was a decent room, my room temperature went from cold air to heat several times on it own.

Only one problem that kept us from using the front elevator and that was construction work. No problem to go around the back. Maintenace gets done in the off-season. No problem, just unhandy as I'd had eye surgery that morning and I was not too maneuverable. Also, the staff let us check in early and I thank them for that. That was nice of them.

As per their receptionist they won’t take local’s anymore so he said don’t book it next time this hotel since you’re Arkansas resident