Smiths at Gretna Green Hotel

We married on 20th May, stayed in cottage No. 6 at Smiths. Brilliant stay, 3 nights. Beds comfy, rooms clean.1 Food at Smiths was excellent. The staff from top to bottom we so helpful, gracious, kind, chatty and friendly and could not do enough...bar 1. The staff over at The Bla Smiths also great, nothing too much trouble, our day was magical. We were checking out on the morning off the 22nd. Scottish receptionist, Amanda or Joanne was her name...what a misery, unfriendly, no smiles, nothing! What a shame we had to leave on a bad note. Gill and Mike Matthews.

Well not a nice experience . The weather was so nice but the lunch experience less so. No greeting smile or eye contact on arrival although passed a number of times by members of staff. Waited over 20 mins to be offered drinks ..and longer for menus. Food came ..however the gentleman was engaging and spent time with us. The food ..I have to say this has to be the worst ceaser salad I have ever had ..not if you are a rabbit..overload of lettuce ..chicken was tough ..and no parmasan at all ... What an expense for a simple dish. My partners pie wasn't hot either.. Oh we were brought our soft drinks in pint glasses..! Will not be lunching again .. Pity . Nice environment, but no life or love felt.

Had a lovely 1 night stay in one of the family rooms. Room was spacious, little boy loved that he had his own separate area with TV. Beds were amazingly comfy. Breakfast was delicious, our son is still raving about how nice it was. Staff were pleasant and very helpful during breakfast service and checkin was fast and efficient. Would 100% recommend

Hotel was easy to find. Check in was quick. Room was spacious, clean, and comfortable. We booked as part of a wedding package so had a bottle of prosecco in the room on arrival. Breakfast was nice. The place we got married in was across the road so the hotel was conveniently located.

The general feel of this hotel is very much service driven and staff perform in positive and helpful manner. The problem we had was with the smell in our room. We attended a wedding celebration and only accessed our room late evening. The smell was quite disturbing. This was highlighted to a member of staff, who agreed to inspect the room with me. She agreed that something was not right and would speak to maintenance. I left it at that, not wanting to lay on a guilt trip or push for a refund, however I did expect some kind of recompense. Nothing forthcoming. Other reviews highlight a bad smell..! Not good enough and expectations not met.

We stayed in the bensmoor suites which are lovely. The rooms were adequate we were happy with it. Only issue was the air con unit made a few rattle noises in the night. The other facilities are great, didn’t use the oven as only stayed one night but it’s a great little place, the food at the hotel was lovely in the evening, breakfast was Ok I’ve had worse but I’ve also had better. Otherwise a lovely find and we will be recommending to others.

Great food fantastic service was upgraded to honey moon sweet was beautiful great place got married in the black smiths shop the hole experience was amazing lovely people. Would highly recommend was very quiet on the evening would be better with more entertainment

Sat here writing this 30 minutes after our son has tried to go to sleep on the bunk beds in the room, the squeaking is like a swing from an 80s horror movie. The concept of the room is great, a room for the kids and a room for us, but there has clearly been no review of the stability of the bunk beds. Currently driving me insane. If you choose to come here, bring an inflatable air bed or anything so that yours kids don’t need to use the bunk beds….. The hotel otherwise is pretty good, nice and clean. There is however a broken bulb in our room, shoddy maintenance in my view. There are also at least 3 switches I cannot fathom what they do. There are no plugs by the bed for phones, but there are across the room out of reach. They did put 4 mugs etc in the room, which was great, no need to ask for extra. No fridge in room. Air con seems to be hot or cold, can’t get it in between. If it wasn’t for these stupid bunk beds it would be 4*, but if the breakfast isn’t good, I will be changing it to 2*! Genuinely furious right now how crap the quality of these bunk beds are!

Went to a wedding and family stayed here. We had an amazing time. The food was fabulous. Cocktails delicious. But the best thing about this hotel is Paul. He truly made our day. Fantastic customer service and great company. Nothing was any bother for him. Even the dressing gown. Thank you.