Dryfesdale Hotel, BW Signature Collection

Check in approx 6.30pm . Ask to book table all booked , I repied thanks for telling me on the phone 3 Ladies with rips in the tights and with base ball boots Holes in the room carpets . No Draught Beer the Bar was shocking Breatfast showing open food area , chef walking several yards bring open food to the hot places . Very unhygienic . Wet eggs very untidy . Very un proffesional

beautiful hotel , went for my sisters wedding . However what do I say about manager and staff . Manager so full of himself . Staff so overworked couldn't crack a smile . Food was given carrot and coriander with plastic bit for good measure. Arrived at 2.40 pm to be told cannot check in until 3pm , I accept that , but then to call my brother in laws family because they arrived at 10 am after travelling from London is quite disgusting . Overheard a member of staff saying I'm not serving these all day . you need to change your attitude toward customers. I also need to point out ,that I was taken to my room for the manager to just walk in to tell me I was in the wrong room . My sister was quoted a price then the manager gave a final bill and another 600 pound had been added. so sad for a beautiful hotel, but trust me I will speak to best Western.

OYO Dryfesdale - Oh Why Oh why did we select this dreary, unloved and inhospitable hotel for the base for my daughter’s wedding. Luckily the wedding service was superb, but the happiness of the day was neatly offset by the belligerent, impatient and disinterested owner of the hotel, tired room and generally inedible food served at the wedding reception– questionable interpretation of edible steak/cheesecake/terrine of chicken, cases in point and not exhaustive. Strangely, the food served the previous evening was nice. Thinking there is a staffing issue here, namely a cook. Probably OK for an overnight stay for a touring guests, providing their bar is set low. I understand, from previous negative reviews, that the owner responds with counter complaints about his guests. So I expected the same when we forwarded our views to Best Western, to which this dire establishment is affiliated. Yep, he didn’t disappoint – apparently he showed great restraint in coping with some ‘unfortunate events as a result of our party’s behaviour’. Mmmmm – what would that be exactly: My daughter choking on a piece of food where the owner’s reaction was ‘did she choke on the confetti?’. Perhaps when we asked for our dinner tables to be put together for the pre wedding meal and they ended up at either end of the restaurant. The list goes on. And – has anyone ever heard of a hotel that does not have a facility of a reception room that guests can relax after a long journey (7 hours in our case). Instead, being sent away to the nearest town for an hour? I travel a lot – I have never experienced such a cavalier attitude. The other wedding party at the hotel echoed our experiences with this hotel and more specifically with the owner’s attitude. I would imagine the owner of this establishment will respond to this review with his own spurious allegations. That’s if he has time as he seems more interested in running his other hotels – hopefully with a little more care than he does the Dryfesdale. He can be assured that we will ignore any of his comments and I would advise anyone reading reviews does so also.