Dreamtel London Kensington

地點好（離捷運伯爵府站近）,但容易聽到捷運站的聲音，沒有停車位非常困擾，附近能停整天的要價40磅；3人房在B1(有電梯）；前台服務好

Pretty good for the price. The lift is a bit dodgy and kept taking me to the LG floor instead of the 4th floor. Also you are not supposed to drink tap water and ask for a dispenser at the reception. Wouldve been nice to know that initially but i am not dead so 4/5.

Average experience. The only lights in the room are directly on top of headboard, terrible design. Heater would suddenly rumble and is very loud, I had to adjust the heating just to reduce the noise, basically it was either noise or no heating, very annoying. Other than these two, everything else was not bad. You get what you pay.

This hotel is totally overrated. The lift is out of service that we need to take our luggage by ourselves to the fourth floor. Our room is 404 and the corridor is difficult for us to pass. The room is on the average level. However, the room service is a disaster. The room service did not help us to refill the tissue although we open and put the tissue box on the bed to show there is no tissue inside. Also, our cups are still the same with dirty stuff inside. The water boiler has some food residue inside. It’s very disgusting. In the lobby, the water dispenser use disposable cup. Vet environmentally unfriendly

Rooms a lot smaller than shown on hotel’s images and shower head broken but fully booked so no other rooms available. Location great, 2min walk from earl’s court tube station. Terrible customer service - request for 2pm late check out granted and paid for yet housekeeping let themselves into several rooms, one at 8.30am claiming not to know room was occupied yet reception clearly stated the hotel was fully booked when we checked in. Friends also staying had housekeeping barge in without knocking before 11am normal check out time and again an hour later. Phone calls from reception to 2 friend’s rooms asking why we have not checked out when computer system clearly stated late check out. Attempts to discuss with manager were met with disinterest and arguments and refusal to refund late check out fee. Told to fill in complaints form and she would deal with it when she had time. Abysmal customer service, would not stay here again and recommend others avoid too.

it was the worst hotel experience. No lift , I had to take my luggage 3 floors up and there were no support at all from reception despite my help request. No phone was in the room. Bath is too smal to fit. No hand washing powder. Terrible experience