Premier Inn London Kensington (Olympia)

Used the Hotel a few times it is always a clean and tidy hotel and always feel safe and secure whilst there, the staff are super cheerful and nothing is too much trouble even at times when it is obvious they are short staffed, the rooms are excellent and beds really comfy, we were able to leave our bags securely at the hotel before we checked in. its central for lots of things in Kensington.

We stayed here as a party of 3. We chose the hotel based on its proximity to the Royal Albert Hall as we were attending a gig and wanted somewhere we could walk back to within roughly half an hour late at night. The room, although spacious was rather dim and seemed a bit outdated. The bathroom could have done with a lot of TLC. We didn’t test the bath or shower but didn’t seem to get anything other than lukewarm water from the sink. The sink tap was difficult to turn off and made an awful noise when on. The room was chilly when we returned in the evening so we turned the air conditioning system up to max but this didn’t seem to make any difference considering it was supposed to be 30C. So we awoke to a still chilly room. There was some kind of metal access panel in the wall next to the single bed which wasn’t sealed well. As this led to the outside, there was a bit of a draft and we found it noisy when it was lent on during the night. My partner and I found the room location (basement facing the road) to be very noisy and this disturbed our sleep. My partner struggled to get much sleep at all. We were only provided with two extra pillows despite there being three of us. As we arrived back near midnight and very tired we did not wish to go back upstairs to reception and ask for another. We also had many issues with the lift. Only one was working during our stay and the other was very temperamental. When we arrived we entered the lift and selected the Lower Ground floor but the lift took us to floor 1 instead. We tried again and were taken to the ground floor. Eventually we got down to LG. On our way to breakfast the following morning we had even more trouble with the lift. We tried multiple times to call the lift and it wouldn’t come down it kept going up. We tried for a while to call a lift, with the housekeeping staff noticing that we were having significant difficulty. Eventually we decided to use the stairs, but we got stuck behind a closing door that required the key card, and my partner had already gone up not realising we hadn’t made it through the other door. So we returned to the lift and tried calling it again. In the end my partner got into the lift on the ground floor and came downstairs so we could come up. It was such a farce! The dining room was very small for the size of the hotel and when we arrived there was no one to greet us, eventually we were greeted but told there was no table for us as a party of 3. We ended up being put on a table designed for 2 with a staff member getting an arm chair from the lobby for one of us to sit on. Breakfast was a little disappointing, the selection available was not as wide as other premier inn hotels. It also wasn’t as hot despite going down during a supposed busy time period. Having stayed in many premier inn hotels, this is one I would not choose to return to nor recommend to others. The hotel did not match the photos provided on the website and seemed misleading, it was quite di

We stayed here with our 2 young children and the rooms were a great size with lots of space. Hotel staff were all friendly and accommodating. We had several dinners at the hotel as it was convenient after a long day out with children. Dinners were good, children loved the kids meals, also well priced. Location was great, very close to buses and the tube. Several shops close by too. Definitely not a luxury hotel, but had everything we needed and was clean and tidy. We would definitely stay again.

Didn't stay unfortunately but had the pleasure of meeting friends and grabbing dinner and drinks. Staff were all friendly and worked well to service our visit. Food was good, the wait was a little on the long side (but not as long as the wait for Trevor the taxi driver) but all was forgiven due to the amazing hosting of, I think the manager, Alyisia (hopefully I've spelt this correctly). She dealt with a tricky walk I of 11 customers absolutely perfectly, very attentively and with a very good sense of humour. I thought I was going to moan about this premier inn, but Alyisia saved it just in time. Thank you, and I look forward to coming back again

Great location for The Olympia Stadium. As you expect from A Premier Inn, bed was comfy, room was clean, staff were friendly.

Really helpful, friendly and polite staff. Escellent location would highly recommend. Clean and a close walk to the tube station. They little things were nice, when runners finished there was a bag given to us which was a great touch. I would stay here again.

Stayed for one night with my husband and 2 children aged 5 and 9. Location was chosen due to price and proximity to NHM and Science Museum. This is a large old building which PI have taken over. Our room was a family room on a lower ground level but was absolutely fine. Spacious, clean and more than enough for our needs for 1 night. We had intended to pay for the £10 early check in from 11am, but no rooms were available, so we left our luggage and didn't return until 10.00pm which was fine. Breakfast was what a PI offers, would have liked a wider selection of breakfast muffins etc but this was just down to personal choice and would not put me off from staying again. The staff were very helpful and friendly and all areas of the hotel were clean. We also felt safe in the area of which the hotel was located, about a 10 min walk from Earls Court Tube.

Honestly the best night sleep after such a busy day, was located at back of hotel in family room and couldn't hear anything lovely and quiet Staff were very friendly and extremely helpful couldn't do enough to help us In a good location close to earls Court tube station Would definitely stay again...

Lovely hotel. Staff made it brilliant. They went above and beyond. Thank you. The room was clean and comfy