The Residences at Hacienda Encantada

Alejandra was so friendly and professional! I loved the little touches - bedding folded like a flower, cookies left for us, etc. She also always said goodbye when she left.

My wife, my 2 brothers, their wife’s & I had a fantastic vacation at The Residences at Hacienda Encantada! Monserrat, our butler, helped make our trip special by making our dinner & activity reservations & just being there to help us all week!

The entire place was amazing, very clean and all the staff was so nice and helpful. The entire resort is beautiful and the food was delicious. The staff met every need and always made sure the presentation for the house was beautiful. Always saw them working hard all day to make sure the place stayed cleaned and taken care of.

This was my second time here. We love the views and service. Always friendly, clean and smiles. Clemente was our butler both times and always goes above and beyond. Anytime we needed anything he was always so helpful and cheerful. He really made our experience much more pleasant.

We stayed at this resort last year, and this year was an even better experience mostly because of the staff. We stayed in the residences, which is AMAZING. Fanny was our butler, she’s was phenomenal, she was so helpful and sooo nice. She even sang to us in our house!!! When she was not available Elder helped us out, he was equally amazing making sure we were taken care of. We got massages while there, shout out to Coco, she’s amazing! We did the tequila tasting with Consuela, who was so knowledgeable and friendly, we saw her almost every night at the different restaurants. We also did the horseback riding which was so fun! 100% recommend and if you can request Fanny or Elder as your butler!!

Estafania was the most amazing butler! All of her attention to detail in making our trip run smoothly was appreciated! Her communication and helpfulness literally made it so we could enjoy every day to its fullest!! Thank you Estafania for everything!

Wonderful vacation, the resort is very well maintained and staff are extremely attentive and friendly. Monzerrat our personal butler was awesome, she helped to make our stay even more enjoyable. Definitely looking forward to returning next year.

We enjoyed Hacienda Encantada for a destination wedding for our daughter. We chose to stay in the Residences in 2 of the Villas as we had a large family to accommodate. Daniel was our butler and he did a amazing job. He assisted us with off resort excursions and made sure our every request was met with a friendly smile and polite manners everytime. There was nothing he wasn't able to accomplish for us. The day before the wedding we requested wine decanters for the water ceremony during the wedding ceremony and he made it happen. We were so fortunate to have his assistance and attention to our needs during what could have been a stressful time. He made things run smoothly along with Zaira the wedding planner. We would definitely consider having another destination wedding with their services but thankfully we only have one daughter . Highly recommend this resort and if you can definitely stay in a villa and request Daniel for your butler you won't be disappointed. Happy mother of the bride!!

I ended up spending about a week and half on my own at the Residences. My Butler Monse was extremely attentive and went above and beyond checking on me and ensuring that issues I encountered were addressed. She made the trip enjoyable for me and is definitely an asset to the Hacienda Encantada. Thank you Monse!