Mountain Lodge at Okemo

The lodging itself was great and the location, while noisy with snow clearing etc., can't be beat. Unfortunately, it was virtually impossible to get a human being on the phone in a reasonable amount of time, meaning that checkout became a frustrating comedy of errors. The two numbers for the front desk provided were both out of service. The chat support gave me a number that turned out to be the ski school (very confusing), while the main number led to several minutes of wading through annoying menus and lengthy holds, often to get someone at the end who didn't know what was going on. This place is expensive enough that they should have a direct line to a person at the front desk.

It was a very convenient location. Too hot in the rooms. Air very dry due to hot air blowing. Loved skiing there! Beds comfortable and unit clean.

You can ski and out this property. However, the condo (A305) where we stayed at was a bit outdated. The pullout couch was worn out and very uncomfortable to sleep on. Other than that the room has all appliances one needs to have a comfortable stay. The location is excellent. Our balcony was facing the main lodge.

I live in Ludlow and when my parents come for a visit I get them a room here. Its a very nice place. nice pool, hot tub, steam room, and sauna. The resort is very nice. There are things to do and amenities.

This was the most beautiful property to stay at. We arrived late in the night due to an issue with the gps, so waking up in the morning with a Mountain View was gorgeous. We were supposed to be in a further away room at the clock tower but they upgraded us with no extra charge. This was great and we enjoyed everything it came with (hot tub right outside our room). We spent a few hours at the bar, which was met with a funny bartender. There was a fire outside and a few people sat around it. They even offered EV chargers out front and in the parking garage. Will definitely be back for the winter activities and we will bring back friends this time. Thank you for making our honeymoon perfect!

It was pretty quiet but neat and clean. Indication wasn’t clear about moving the front desk so far from the original location.

Room was ski in ski out as promised. A bit far from town, but right at the base of the lifts. Checked in, stayed in a A building apar**ent. Day 2, the lock broke on our door. The front desk went above and beyond to get us help, and took care of us while my husband was stuck in ski boots and ski clothes for several hours longer than expected. We were moved to another room after maintenance got us into the original room. We'd give them another chance for sure.

Like: Convenience to lift.

Loved the soaps & shampoos. The place needs better explanation on way to get in. When we checked in, we followed Google maps which took us up the windiest road. Much easier to take 103 & straight up! The woman at the desk explained it, AFTER wasting 30 minutes on the twisty road! No elevator so my 81 year old mom got her work out. So did I. Absolutely beautiful surroundings.