Fairfield Inn & Suites Lumberton

Some of the people at the front desk is rude. The maids dont be wanting to clean the rooms at times. The breakfast is barley eatable. The beagles 9 times out of 10 is hard as a rock.

House keepers don't want to clean always give you old sheets an towels & wash clothes roaches are horrible want ask if you need toilet paper are nothing don't even want to pick up trash you leave out.

Hotel was great room was clean breakfast was fresh and hot

The breakfast is bogus from the bread and bagels always being stale. The Wi-Fi keeps going in and out.

I booked my room at the Fairfield Inn in Lumberton NC for 71 dollars then upon checking in the person who was working the front desk tells me that they have a 20 dollar incidental fee that would be refunded as long as the room was not damaged but then after I check-out the next morning I find out that I was being charged 250 plus 71 for the room and the 20 dollar incidental so I am not going to be using trip.com nor will I be staying at the Fairfield Inn no matter what town it is in

Everything was fine except the cards to get into the room were difficult to deal with. It took 5 or 6 times each time I tried to get into the room.

Hotel room had an odor like foul meat cooking. Load noise from traffic on I95 all night.very limited choices on the breakfast bar.

We had a great stay. Thay was an excellent receptionist. The bed seems to need a replacement already. It seems so saggy that I had a backache when i woke up.

The main problems were 1) a strong odor of cigarette smoke that hit hard as soon as we walked into the room, 2) the A/C did not blow cold air resulting in a very uncomfortable room and poor rest as we entered another day of driving, 3) there was no secondary lock as the swing bar door guard was missing the swing bar, and 4) most all of the easily accessible electrical outlets were unusable. The final straw was the complete lack of hot water at 5 am forcing us to take cold showers after a horrific night of no significant rest. Was told the General Manager would contact me and “make it right”. Got tired of waiting so I emailed her, still waiting on a reply. SAD. You would think something like this would be a high priority. I guess we just chalk it up to the continued death of customer service.