Le Méridien Towers Makkah

During Ramadhan, the road to the hotel was closed and it was like 200 metres by foot to the hotel. Did not get to experience the shuttle as we left early the next day.

After arrived here, we had to wait for about 30 - 40min bcs the hotel needed to confirm my booking. The room was ok and comfortable, it was spacious too. There was mini kitchen that has microwave, sink, and refrigerator. The microwave was normally working, but unfortunately the refrigerator was not working. We called the receptionist to fix this thing, they said that they would send their engineer. But until the last day of our stay, no one came to our room. The refrigerator looks bit old and didn't cool at all even we set it at maximal number of coolness. The room service didn't come until we asked receptionist to clean our room. There was an iron and iron board too, which was very helpful. The shuttle bus was ok and available everytime. There was many shuttle buses waiting and didn't need much time to wait, because it would be full fastly. Overall it was clean and comfortable, but it needed some renewing for many things there.

Facilities good. Food if possible could be vary

Strategically located, with very efficient and frequent bus service. Room is clean and room service is very thorough and helpful. The reception staff is superb but restaurants are a bit below par.

We faced the issues during check in at the beginning. Got to hassle quite a bit to get things sorted. The way staffs are dealing with issues need to be improved tho. The location is great at the fair price. Overall, we are satisfied.

A terrible stay from beginning to end. Saying check-in process was chaotic would be an understatement. It took nearly an hour. With no coordination or explanation from hotel staff, obviously no real queueing was taking place either which caused arguments. We had the unpleasant delight of dealing with Abdullah Magrabi who was one of the check in staff, who was quick to snap that he was "tired and hungry" when I was trying to get the correct room which we had already booked and paid for. When I asked to speak to the duty manager he became more enflamed and replied "go and talk to him, tell him who I am". Not the best experience to begin our stay and definitely not friendly customer service for guests. Following on from this, the hotel refused to give us the room which we had booked and said their system showed something else. The room provided was cluttered, untidy and clearly not up to standard. This was messaged through to trip.com chat agents who tried to work on the problem from their side. Cue another trip down to wait inordinately for the duty manager. Again sitting patiently at his desk didn't stop a number of people jumping the queue in front of us to speak to him first. He did eventually manage to get us the room we had booked ( thank you Mohammed Syeed), but this was 3 hours after arriving at the hotel, and after a 5 hour drive too. Again, the room type may have been correct but it was nothing at all like what the advertised pictures on the site showed. By this point we had resigned ourselves to just getting on with it. The room was terribly outdated. Televisions looked like those from a previous century, with no clear channels, just a lot of grey and white dots littering the screen. The little kitchenette area was dilapidated and in need of refurbishment. Bed frames, mattresses, bedding were also due a badly needed upgrade. It really does make you wonder how and why they are charging eye watering prices for stays. It would be remiss of me to leave a review without at least one positive point. That would be the shuttle service to the Haram. Physically the shortest and quickest hotel shuttle service due to its location. Would we stay here again? A resounding no.