We stayed 2 nights here at the end of our Andalusia trip. The property is very attractive from an architectural and décor perspective, feeling grand and stylish in the common areas, with well-appointed and comfortable rooms. On the whole, we enjoyed our stay but on the basis of the hotel’s own marketing that it is “the most exclusive 5* hotel in Malaga”, having read great reviews, and considering the price we paid for our stay, our expectations were set pretty high and unfortunately the hotel didn’t quite live up to them. Our room and bathroom were lovely and very spacious, but the overall ambience was let down by quite an unpleasant odour, which we suspected was emanating from the drains. Although we raised this with reception a couple of times, they weren’t particularly concerned and nothing seemed to be done to try to resolve the issue (or switch our room), which was disappointing. We also had a slightly mixed experience at mealtimes. The lunch we had on arrival, and the breakfast we had on our first morning (both food and service) were excellent but the next day’s breakfast service was underwhelming – we struggled to get the attention of the staff to order drinks, we had to wait a long time for things to arrive, and when it started raining, they were reluctant to let us move to a table sheltered from the rain. It was a real shame that the service standards were so variable. Otherwise, our stay was fine, and mostly we appreciated the location of the hotel because it was quiet but within walking distance of the beach and the main bus route. The hotel has a very small pool/garden area with a few loungers/chairs but no other facilities so it is helpful to be able to conveniently get to the beach and the city’s other attractions without having to drive/park.
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