Neptuno Beach Hotel

Were do i even start! We had the most amazing holiday at Neptuno! Location is perfect if you are after a truly relaxing beach holiday, sit by the pool all day or grab a spot on the beautiful beach! From the moment we got there we were treated like family. The staff worked so hard to make sure we had everything we needed, nothing was too much for them, special shout out to Anna, you are amazing and we love you and the Raki! The food was delicious and plentiful and Dimitri always found us the perfect spot to eat! Andreas and Mini made up the animation team and worked hard all day making us laugh, keeping us fully entertained ... getting the hubby up to dance is not an easy task but they did it .. more than once! Andreas went out of his way to accomodate us and we can't thank him enough 🙏. It was an absolute pleasure getting to know you both and you always have a place to come when (not if) you visit Liverpool ❤️ Our room was kept spotless by the always friendly and cheerful cleaning staff and the view from our balcony was beautiful, we watched the sun set behind the hills every evening, it was perfect. There probably alot more wonderful things I could say but I've only been back 2 days and I'm still processing! Thank you all for giving us the most amazing time! We will be back!!!

Wanderfull vacation! Food, hotel, animation, drinks, seaaside, everything. Wish you to have such a wanderfull holidays! Especially animators Rita and Andreas! Mini club and mini disco! Friendly staff! No problem if uour flight is after lunch, you can stay in your room after 11, bur to pay untill you want to stay!

The hotel was great and the staff very friendly. Special thanks to the Animaitor Andreas, who just kept the show going, and the bartender Mikhaeil (hopefully I spelled the name right) you are the best! The room in the ground floor was perfect for us and clean and big. We could enjoy the pool area easily. We arrived in the middle of the night but still the staff had us food and wine so we didn't have to go to sleep hungry. This was very nice surprise what we appreciated a lot. All and all the holliday was just as enjoyable as we had hoped for. I would go here again.

Had the most wonderful time here! The rooms, though some are a little dated, were perfectly clean and had everything you need in them. Comfortable beds, good air con and powerful showers and a bath. The food was superb, lots of choice for every meal. My partner, who is a vegetarian, and myself being type 1 diabetic were never without choices and certainly didn't go hungry. The catering and clean up staff were lovely! So friendly, welcoming and hard working. The highlight though was the enthusiastic animation team, Andreas and Rita, they were phenomenal! It was Rita's first shift on our first night but she was a natural, fit into the role perfectly and with ease, super friendly and took the time to have conversations with us. Though we don't have children she seemed to do a wonderful job keeping them entertained and happy. Andreas was charming, charismatic and always up for a laugh. He made an effort to introduce himself to all the new arrivals and infirm them about his action-packed and well structured programme. Made us feel really welcome and helped us work out the local transportation systems, which was very appreciated. Overall as our first holiday away as a couple we could not have asked for more, amazing people, good food and memories that will last forever. Thank you to everyone at Neptuno Beach, Heraklion, you've made this english couple very very happy.

This is the first time I'm giving a recommendation before I finish my stay. What can I say bad about the hotel? NOTHING. So now the positive things: Food varied for every nationality, I made a few recipes myself, The hotel must have been completely renovated because the room can be seen that it has just been painted. The Greeks, the staff don't even know the words, angry, rude, I think they don't even know how to be angry. COURTESY, FRIENDSHIP not only in the hotel but also in Crete is simply on a different level. I recommend it 100%