Mercure Manaus

Я остаюсь 2 дня В моей комнате много проблем шумно и много воды на полу Но не изменилось ~ 😒 Ресторан хороший ~

Very nice hotel, closed to the shopping mall and great breakfast!

Muito bem localizado, se formara Manaus e quiser sair sem carro é a melhor opção! Shopping de um lado, padaria na frente e um barzinho ao lado também!

Overall I am only giving 5 stars because I guess it must be hard to keep a good strandart within those level of humidity. But just to comment, it was a drop of water in the main reception with a bucket to collect water for about 3 days I stayed here, the breakfast was OK, and the last day no hot water. Thanks God the quality of the bed, and the bed sheet was amazing. I am a big fan of Mercure. The best Mercure? Not really, but again, considering the difficulties it was OK. Staff friendly too

Bugs on the breakfast food. Ugly red bug crawling on my bed. No English captions or English voice-over was available on any of the TVs in any of the rooms in the entire hotel. "It's not possible," the front desk's receptionist informed me. Only CNN in English. No vegetarian options on the restaurant menu. Took a while to translate I wanted pasta with no meat and it was tasteless. I had to change rooms because of the bug. No hand soap or lotion in the bathrooms until you ask. 1 scratchy hand dry towel and 1 scratchy body towel in bathroom. Dogs barking outside both rooms I got. On my last night, I had to ask the front desk receptionist three times to quiet down the kids in the room next to me. Slow service. More issues but that's enough. Terrible experience overall.

In this hotel is really hard to find someone who speak any other language than portuguese; they do not speak english, spanish, Italian or any other. In addition, the makes you pay an additional tax if someone comes into your room just for few time, not to sleep of course, like the room was for two people when it is for one. Really strange! One night the elevator was opening and closing the doors all the night in the floor.... I couldn't sleep. One day I go for breakfast but there was a political talk, after a few minutes of waiting (there was no place to sit) I had breakfast in the middle of this talk with many people, photografers and so... another strange moment.

It would be better if the check in was faster!

Location, price, big room and big bed, good service. All what you want in a hotel.

Very close to large shopping mall and a relatively new and hip restaurant. All within a 5 minute walk.