The Ritz-Carlton, Marina del Rey

Unfortunately I was never able to experience this hotel as I received a fraudulent confirmation from Trip.com. My reservation which was paid in full in advance was not available when I arrived. I had a confirmation confirming my reservation for 5/6 to 5/8. The hotel stated that trip.com had booked my reservation for 5/7 to 5/9 and that while I had a confirmation for 5/6 to 5/8 that is not what was booked by trip.com. The hotel did not have any rooms available and we had to book a room elsewhere. The rest of my family was staying at this hotel and we were sharing a car. This was a very upsetting and frustrating situation. This is an unacceptable way to do business. I have called and asked for a refund and was told that Trip.com needs to figure out if this was a technical issue on their end or how this happened before giving me a refund. It doesn't matter how Trip.com incorrectly booked my reservation, they sent me a confirmation with the dates requested while booking the reservation for different dates. I need a REFUND asap! To make matters worse, your request for a review has the dates of 5/5 to 5/7. What the heck is going on with Trip.com. How can one reservation through Trip.com reference so many different dates? I will be sure to follow-up with multiple reviews letting people know that Trip.com is not a reliable service.

Attended a conference here. Great for meetings

一流的服務！在美國真的是非常優秀的酒店！從禮賓部到前台到客房、餐廳和洗衣服務超出了我對美國的認知和刻板印象！ 房間的view也沒話説，健身房、泳池、洗護用品非常棒！！ 離LAX機場近，距離Marina海灘也很近。以後絕對是加州首選！ 感謝給我帶來舒適的假期！

Müthiş kaliteli bir otel. Ailece kaldık çok memnun kaldık.

乾淨整潔，就是床墊有點太軟了，不太適合習慣睡偏硬質床的人

非常美麗的酒店，入住很舒服

無限回購入住的酒店

非常精緻典雅的裝修風格

It was a very nice experience! The staff was very friendly and on top of their game! The beds were soft and the room always picked up when we returned from what we were doing