Riad Fatouma

Mohamed est très gentil, disponible et donne de super conseils,Chambre mérite un rafraîchissement ; emplacement pas très loin de la medina. Le petit déjeuner est correct. Je recommande.

Received by Mohamed, who is very kind, helpful, discreet, reassuring, and gives good advice. Highly recommended for anyone who needs spent time in nice locations. Riad maybe don’t look like 5 star hotels but it’s very comfortable and you will feel like in home. I definitely come back ☺️

I have just returned from arrived for a 17 night stay in Marrakesh. On arrival at the Riad Fatouma I was shocked by the room I was shown. I fully understand what a Riad is and what should offer, much more than this. The room was tiny and unclean. The shower and toilet were in a very poor condition and appeared less than hygienic. The mattress was ancient, soiled and sagging. The pillows in a similar state. There was no space to move or furniture to sit on, no wardrobe to hang clothing nor even space to set down and unpack a suitcase. It can best be described as a cell and a neglected one at that. It was all well below any reasonable expectation. Certainly by no yardstick did it match what was originally shown (some pictures not of the same Riad!) nor what was booked and paid for. I requested another room and was told there were none. Eventually, following much polite but very firm protest I was moved (next morning) to another Riad which proved satisfactory. The room offered at the Fatouma was not fit for purpose and, in my opinion, not one that should be associated with the Thomas Cook name.

A beautiful Riad in a very good location in Marrakesh. A Riad is a converted traditional house which has been turned into a hotel, meaning you get a traditional experience. Mohamed, who was in charge of the Riad went above and beyond to make sure we had a good stay in Marrakesh. He helped book our taxis, gave us advice on local landmarks, helped us book tours, recommended and booked a superb spa and more. We even managed to sit with some of his friends who played beautiful music. The Riad is close to many of the local landmarks including the Souk, the Bahia and Badia palaces and others. The tours offered by Mohamed were significantly cheaper than those offered by tour guides in the local neighbourhood. The Riad is highly recommended to all, but especially those who want an authentic experience, if you are looking for luxury - it may not be the place for you. Breakfast is also highly recommended, it is light but was a perfect start to the day and consisted of Moroccan bread, jam, honey, tea, pastries etc.

The riad isn’t the easiest to find, make sure you look up to the second floor above the gate - the sign is up there! We had a great time, Mohammed was excellent- sorted out excursions for us, always on hand to help. The rooms - you will be able to hear everything from the rest of the building. It didn’t bother us, or make our stay bad - but if expecting a quiet break, you won’t get it. We’d definitely stay again, you’re at the bottom of the Kasbah (which is just amazing to walk through) and you can walk to the main square in less than 30mins.

I definitely recommend staying at Riad Fatouma. The owner is very nice and will help you in any way. If you want to book a little trip in the neighbourhood, he will take care of everything. Very helpful! I was sick one day and he was very understanding and even offered making some tea. Every morning there is a nice little breakfest as well. For me the hygiëne is the most important when I stay somewhere and everything was very clean here. Overal a good experience :)

Be cautious! The Riad is well located for the main square and souks. Our room was basically comfortable, clean, aircon, fridge. However, the shower was poor, breakfast disappointing and there is no restaurant or spa as advertised. The manager was very helpful although we did have cause to complain about the noise within the Riad, including from him and his friends late at night! Lesson learned, you get what you paid for!

It was far below expectations, and you start to realise it after a few hours. For a start, the room was OK but below what I was expecting (do not trust the pictures) The TV in the room had no cable, hot water is not available all the time and the water pressure goes down during the daytime. Breakfast is average, nothing to write hone about. I am pretty sure the tourist tax that you have to pay was included in my booking as I checked with the company, but they insisted on paying up I book a airport transfer for my departure day and they charged for 15 euros for a simple old taxi which i could have booked it myself and paid a maximum of 5 euros to the airport. They basically scammed me wherever possible, but I learned my lesson. Marrakech is known for its Riads, so please do your research and better to pay bit more in a good reviewed Riad (min 4 star) Aviod Fatouman at any cost!

Riad Fatouma is really well located, close to the town and airport. The riad itself is very well looked after and clean, not to mention beautiful and full of character. Mohamed was very welcoming, and helped with booking activities and any other day to day questions. I would highly recommend staying there, especially if you like an authentic and hearty Marrakesh breakfast!