Econo Lodge Inn & Suites Matthews - Charlotte

The room was very clean. The linens and towels were so white and clean. Definitely worth a visit.

The first room look old ******* room 2 room look better it was a smoker room it looks scary 😳 I won't go back curtains look like it haven't been wash in years dirty wash cloths was left on the shower lamp look like it came out of a horror movie no table phone look like you might catch a disease will not go back. Bed had a cigarette burn in the blanket.

The place smelled really bad and the staff was quite rude. I checked in at a time and I wasn’t told about guest being added it was a last minute reservation. I told him it was two of us I didn’t have issue for paying for my guest that was staying there. I do have a problem with family coming to see me and they charging me an extra $20 for having family come see me that didn’t stay the night. The internet kept kicking me off for the time I was there I couldn’t stream a full movie without it kicking us off the servers. The mini fridge was broken and the microwave took forever to heat up the food. Finally I had the privacy tag on the door meaning I have having some adult time in the room that morning. The “manager” comes to the door and knocks and I replied with “we are busy right now come back later” because we were naked. He, the “manager”, kept knocking forcing us to come to the door, and I came to the door and said “sorry we don’t need room service.” To which he replied “ okay but I still need to do a FULL WALKTHROUGH of the hotel. Now take it I didn’t see him do that with any other apar**ent, and I had a privacy tag on the door which wasn’t very private at all. With my significant other naked under the sheets because he wouldn’t leave us alone. I will never in life recommend this hotel to any of my friends or family and I hope nobody thought they could have a romantic get away here because these people invade your privacy.

The bed was uncomfortable too soft and sunk too far down when I layed down. Sound like I was laying in straw.

The room is very nice. The king bed on the other hand needs to be replaced. Springs poke you and the form no longer flat but a bowl. …. And the heat doesn’t work on the unit. So, we weren’t as warm as we wanted. We travel often for work and would still book here because of how clean it is and the staff being nice. Hopefully new mattresses will be onsite by then. Even a $400 hybrid bed in a box would be great.

THE BED HAS BED BUGS and the sheets are peed all over . Horrible

The manager and staff were very nice and helpful. The rooms had been partially updated but the bathrooms and ceiling finishes (peeling drywall, dated bathtub and fixtures, toilet that rocked back and forth) needed to be replaced ASAP

I was disappointed the front desk looked like it was in good shape but then you go to the rest of the establishment ts poor managed. The rooms air conditioning was off so it was very hot and it did not cool the room all nigh the room had a weurd smell in it!l

Staff were a bit rude and demanded a retainer which is understandable but a bit extreme but over all was okay stay !