Diamond Bay

The property is located next to a train that runs early morning and in the middle of the night so we did not had one good night sleep. Our room was super rundown and dirty, the staff was not friendly at all. There was no WiFi in the rooms only in the lobby so it was super inconvenient. We had a sofa bed and the mattress was stained and super uncomfortable The springs were coming out of it. Overall a bad experience we will NEVER stay here again.

Is nice and beautiful for a wedding or if you want to be in a quiet place with no noise. NO wifi in rooms at all a very bad drawback only in lobby, the restaurant in the hotel we couldn’t go because the day that we decided to try was closed because it doesn’t open on Tuesday of course they completely forgot to mention this small detail. One more thing that maybe is new but we couldn’t check out before they checked the room, for my mind I didn’t understand why.

My wife and I went with our two kids (4yr and 1yr old) The room was dirty and bathroom smelled like sewer, the hotel is located in between two event venues so noise in the night is unbearable from both ends, pool was cold, they dont have any chairs or sunbeds at the beach and wont let you take any. Food is bad and expensive.

Beautifully situated on the shores of Emerald Bay Secure expansive parking lot with very helpful staff

Big Suites, but the sheets and pillows had hairs, the floor was dirty, there was NO soap at all in the bathroom and NO Shampoo.

EXCELENTE ESTANCIA, BUEN HOTEL, SOLO SERA QUE LE PUSIERAN CALEFACCIÓN A LA ALBERCA, PARECÍA QUE TENIA HIELO DE LO HELADA

DO NOT BOOK IT IS FAR FROM EVERYTHING AND NO WIFI AND THEY HAVE TVS THAT HAVE NO SERVICE, THE ROOM WAS FULL OF BUGS AND THERE WAS STILL DRINKS FROM THE PAST PEOPLE THAT WHERE THERE IN THE FRIDGE ALSO THE ROOMS AND KITCHEN LOOK LIKE IT HAS NOT BEEN CLEANED IN WEEKS HORRIBLE EXPERIENCE

TIENE BONITA VISTA

This is a very nice property but the management and staff need to work more on the upkeep of it. Also there was NO hot water at all in the bathroom showers, that was a huge disappointment.