I booked this based on location, price and newness. The hotel is on Little Collins Street, opposite major construction so getting dropped off was a bit of a drama with my Uber driver being abused... Anyway, checked in... the housekeeper was checking off her rooms beside me with a staff member (yes that one has been done) and another senior staff member instructing another about guests. The Housekeeper even berated a staff member coming through the front entrance... I don't need to hear all this... The housekeeper even walked straight in front of me when I approached the check in desk... she didn't smile at guests when they left the lift, I watched... its the small things. The room, the hotel recently renovated to a very high standard, totaly renovation, including the spacious bathroom. My room had two televisions, a couch and a very comfortable bed and pillows, very quiet. Very good light and great decor, hope they can keep up that standard. Outstanding room. Housekeeping - closer inspection of certain areas, especially the toilet, check where you wouldn't normally inspect too. Dirty wine glasses... Would stay again and hope it will be a five star review... review your housekeeping
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