City Express Plus by Marriott Merida

Hotel was clean and the area was nice and walkable. The service was awful. Staff weren’t aware about the promotions the hotel had, and took forever to get items such as towels for the pool. They were very weird about the breakfast items. The hotel staff generally felt poorly trained and understaffed. I would not stay here again.

The staff was warm and helpful. I found the property and the room in need of some paint and a good cleaning. Floor was kind of icky. Looking at the door & tables, I could see fingerprints from previous users. Not to the level of clean I would expect from this type of hotel. The layout of the room, with the blackout shades & comfy bed was great. Overall, I would stay again but lower your expectations. It’s not 5 star.

The bath and shower place was really dirty. If you really want to include breakfast in your tariffs you must extend the hours at least for an additional hour.

Positif: Friendly staff, modern hotel, free parking, continental breakfast included (cold plates), clean gym Negativ: No refrigerator in the room No mug in bathroom for putting the toothbrush in Not enough towels in the bathroom 2nd and 3rd day no towels in the gym

We enjoyed staying at City Express Plus because it was near our event and they had everything we needed in the building!

Staff was courteous and prompt in all areas. Friendly feeling and profesional.

Our shower had no hot water. Asked front desk for three days to look into this and finally an “engineer” went up to our room. They just turn on the water and switch it from hot to cold with no difference in temp and swears that everything was working fine. Staff was condescending, rude and unhelpful. Had to find and alternate location to shower our toddlers as the water was too cold for them.

Clean and comfortable room, easy access to transportation

Super profwessional and friendly staff. Excellent beds