Holiday Inn Express & Suites Mesquite

They are completely renovating this property. Should have been done five years ago. Your company should not be sending people to this unit till work is completed.

The breakfast was good. Great location near soccer tournament fields. Our heater leaked water every time we turned it on. So we would wake up to a huge puddle across our wood flooring every morning. The sink faucet came off when we turned on the water. Also, only one elevator that was incredibly slow. The hotel needs to make some repairs and do some updating. We were also denied a late checkout because "80 rooms were checking out that day." I know the hotel can do this, but increasing prices to $250/night for tournament weekends is frustrating.

This property has a nice location and view. Would have given it a better rating if it wasn’t for the noise through the night. Contacted the desk at 1:30 am only to be told rooms above were under construction. Had we known we would not have booked this property. Cant believe they would continue with work during sleeping hours. I believe the right thing to do is to give a full refund.

Beautiful property. Rooms are very nice, buffet breakfast was super good, staff was helpful and kind, overall a 5 star resort.

We got a very nice room on the top floor as requested. The bed was comfortable and the view was great.

Arrived at 8:30pm. Front desk person sitting on her phone in back room for five minutes before acknowledging us at the desk. Fire alarm went off at 1:30am. First stairs we attempt to evacuate from closed for maintenance. Had to evacuate down the stairs at the far end of the building. We get out to the parking lot and no hotel staff to be found. Fire truck arrived after we are in the parking lot for 12 minutes. No lights or sirens. Terrible burning/smoke smell in the building triggered my wife’s asthma. Fire alarm triggered my son’s anxiety. We could not stay we left after barely there for five hours. We are requesting full refund of initial charge as well as unknown $25 fee. The whole experience was utterly unacceptable.

Would appreciate a smile at check in or a goodbye upon leaving. Hotel/room quite worn down, fridge made loud noises all night, cracks in bathroom tiles so bad tiles felt loose under feet. Breakfast buffet fine, but everything plastic wrapped - just not 2024 for me. Staff at breakfast nice and attentive. overall price way too high for what we got.

Good fitness room good breakfast quiet and friendly. I chose to stay here even though it costs a little more

Poor communication within staff. We were put in the wrong room, accused of no reservations, had to get my kids and husband out of bed to go figure it out with the staff downstairs. Called us at least 10 times for complaints of noise, my kids were getting in the bath and were being calm. It was very inconsiderate and frustrating on everyone.