I feel like I was catfished by the Hyatt Confidante and Orbitz. The pictures on Orbitz are very misleading. I thought I was going to a bright airy hotel resort, but the hotel is Holiday Inn level at best. Like the reviews from this year, the hotel hallways barely have light and the carpets are filthy. We booked an oceanfront suite with a perfect view of the ocean and the pile of construction rubble below.
Now the good part, the room. The stand up shower head is awkwardly positioned which makes water spill over onto the bathroom floor. The Orbitz pictures give the perception that the room is carpeted, but it is not.
The staff is nice, but not customer service focused. I ordered food delivery the first night and it never came. I tried again the never night, same result.
The Fontainebleau is about 3-4 blocks away. Please book there if you would like a better experience. Don’t get ****** in to this hotel because of the price per night. You will get exactly what you paid for…You’ve been warned.
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