Holiday Inn Express & Suites Monroe

Slept horribly tried to get more pillows the first night no answer at front desk. Second night I did get pillows but didn't help children running back and forth all night of the hours above our room didn't get any rest will not stay again

check in was easy and the first day was great, and then the elevator went out of service for the last 3 days of our stay - we were on the 3rd floor. The shower dripped all night as well, had to keep the bathroom door closed.

Stayed in the suite that fit up to 8 people (we had 7). Lots of room, comfortable beds. The only bad thing i could say about the room is the very large stain on the carpeting next to the king bed. Needs a good shampooing. Breakfast was fantastic, great selection. Would definitely stay here again.

We love Red Lobster which is close. The pool was nice and the breakfast excellent. Felt safe to go outside to car even late at night. The syaff was very pleasant and friendly.

Mold in the shower caulking, bare bulbs as bedside lights, thin carpeting with no padding and an HVAC system that was extremely loud (woke us every time it came on). Lots of work trucks in the lot with guys hanging out smoking and drinking, we will not be patronizing HJ’s properties in the future. The breakfast provided was only positive thing, fresh hot quality food was provided.

We were given a room on the first floor, which I normally do not care for....and this lived up to it. The guests above seemed to be having races or a gymnastics class (12am & 5am). Sounded like they were going to come through the ceiling. It was hard for us to get some sleep. The room itself wasn't too bad. Majority of it looked clean, but when you come across a dirty towel left from a previous guest it doesn't leave you with a warm and fuzzy feeling. Also, one of the toilet paper rolls had a stain of some sort on it. Thankfully, there was another. The free breakfast was decent and the staff that we interacted with were very friendly so that's a plus. Overall a decent stay.

Weekend home to visit family. Hotel was extremely comfortable, stain on carpet was only eye sore / issue but we’re used to messes with our young boys. Hotel staff was very pleasant and friendly. The breakfast was amazing: keep it up! The breakfast staff ladies were super nice and complimentary of our young boys. Would definitely recommend this place for any type of stay.

CAUTION! (unauthorized transaction) Help please, the below charge was made on my credit card with no receipt. (Card was held on file). I have logged disputed transaction with my bank. Could management please provide best email to communicate on this matter. thanks. Holiday Inn Express Monroe Us Transaction amount -$82.05 (NZD) Transaction date Fri 28 Jul 2023

I stood at the desk waiting to be checked in for a good 20min. I didn’t get the room I requested which I understand but the people above me were super loud on the floor pounding around, the phone in my room didn’t work and the trim in the bathroom was falling off & the beds were uncomfortable. For $150 a night I was expecting to stay in a nicer hotel. The lobby smelled weird as well.