Courtyard Pittsburgh Monroeville

The front desk is very friendly, easy to find a restaurant in the area. The room is quite, I can sleep well.

Check in was quick and personnel were courteous and efficient. Provided excellent driving directions.

The staff was friendly and helpful, allowing me to check in early, but I was given a handicap room. The bed was comfortable, and sheets/towels were clean. There was an obvious tear in the couch, and the room smelled like onions the first 2 days, but housekeeping tried their best to spray the room down. The shower nozzle to turn the shower head on needs repair, and the water in the sink drained slowly so by the time I finished brushing my teeth, the sink was full. The property was close to the convention center and a nearby mall, but if you blink, you'll miss the entry to the hotel parking. Getting out of the parking on the other side is confusing but I got the hang of it. There are plenty of spots to park. The rooms really need updating, but I at least slept comfortably until I could hear the staff outside my door. You hear everything in the hallway. It was affordable for the cost to be near my destination, so I did appreciate that.

Our stay was relatively good. There was no hot water for tea in the lobby. It was cold. Toilet didn't flush in room 208. Had to adjust the float.

The room was disappointing. There was no clock and there were no USB outlets. E turned on the lights in the entertainment center and they wouldn’t turn off! The couch was ripped and the shower was dirty. Also, the large nice pool in the hotel photos is not the same pool. There isn’t a restaurant, either. The free breakfast was lackluster, at best. I will not stay here again. I wish I works have booked the Hampton Inn.

We had a terrible experience, and the property manager was supposed to contact ******* and issue a refund. We booked a King room and were given a different type of room designed for the handicapped with a lousy bathroom and no tub. Also, the sofa bed and blanket were filthy. They shifted us to another room with no working AC. When we requested the person at the front desk to check it, she told us that she was the only one managing all duties at the hotel and wasn’t supposed to leave the front desk unattended. So, we were moved to another room, which matched the type we booked through and paid for via *******. By the time we settled, it was too late to get dinner. We drove almost 5 hours and reached the hotel late. Also, the sofa bed in the room we stayed in was filthy. We spoke to the front desk again in the morning, and they showed us a note saying that someone would contact me and ******* to issue a refund. So far, no one got us. I hope ******* was informed. We are waiting.

The hotel was great. Staff friendly. The bed was comfortable.

Had to change my key every day, sometimes multiple times a day, room not cleaned once, only towels changed. people who work there at night just hide in the back.

Parking was a tad challenging but they had a couple spots available still at 2am. Otherwise the hotel was great!