Round Hill Hotel & Villas

Want a terrible experince in Jamaica? Go to Round Hill ! See the pictures for what 950 bucks a night gets you at this sewer of a hotel. We booked through Amex Fine Hotels as we have booked many amazing hotels over 15 years. It was just two of us so we booked a room, (not a villa) in the Pineapple House. We booked the highest category with an oceanfront room. Upon checking in we asked the bellman where the drawers were for our clothes. He showed us dirty wicker baskets and said this is where we were to put 6 days of clothes. Because there is a dress code at dinner we had several outfits per day packed and there was no way I was living out of a suitcase for almost a week on a vacation. Yes you read that right. THERE ARE NO DRAWERS! The room was filthy. Mold in the sink and tub (and on a chair) and a line of ants marching across the bathtub. It was stifling hot even though the air conditioning was on and the floor had bits and pieces of debris along with hair. The towel bar was pulling out of the wall. We asked the reception for another room with drawers at which point they told me the only rooms that have drawers are the three bedroom villas and that would be another 4,000 on top of the 5K. For 6 days for two people. By the way this is NOT all inclusive. When I asked about the upgrade with Fine Hotels program (a perk), they said, no that we had the highest category before a villa. When I said we would have to leave they said they would keep my entire 6 day stay. I explained that wasn’t really fair since the photos on the website do not portray the room accurately and there isn’t a place for our clothing. They said they would speak to the manager who conveniently wasn’t there at that time. So we had to wait. Several hours. And when it started getting towards dinner time (with us sitting in the sitting hot open air lobby) I knew we would have to stay the night because we were running out of time to get a hotel and transportation etc. When I mentioned to them that we needed to make a decision they said, “well you might as well stay since we will be charging you for tonight.” We went back to the room and started to make calls. I was able to secure a reservation at Half Moon-which was fabulous. The room was so hot and the island crickets were deafening. As it turns out there was NO GLASS ON SEVERAL OF THE DOOR PANELS. Yes, that’s right. Just wooden louvers on the door to a first floor room where a mom and daughter were supposed to sleep. Anyone could have walked down the beach and kicked in the louvers. Not to mention it was like stifling hot and loud from the crickets. Literally so ridiculous that when I tell this story to my traveling friends they can’t believe it. The door to the room was super flimsy with a silly lock and I piled our luggage against it as well as moved a chair against the back door with no glass. As you can see the oceanfront view was a joke and the patio furniture was from the another century

Food awful need a new chef, staff hiding and not working at houses. Another hotel claiming they pull substantial produce from their on property garden.

I would not recommend this place, for starters when I made the reservation I booked the wrong dates, I called within hours of booking it, begged them to cancel the reservation so I could make another one but they refused it since I made a non refundable reservation. We got there and the place is nice but dated. We got a nice villa , 3 bedrooms with pool, it was nice until we came back from dinner and found lots of cockroaches in the villa. My husband had to kill them they came to spray something and more roaches came out of the bedroom. My kids were very scared at this point. Next day I asked them to check the villa and spray something but again at night lots of roaches. The manager said he would recompense us for the inconvenience. They changed us to another villa on the 3rd day. No apology, no mention of the inconvenience. We had a late check out that was cancelled. The staff is amazing, very knowledgeable and helpful but I wouldn’t go back. It doesn’t worth the insane price they charge