Holiday Inn Express Monticello

I checked in and got to my room and the TV was broken. The nice young lady behind the desk was helpful, she tried to fix the issue. When she couldn’t, she helped me move my belongings to another room. So the customer service was great. The hotel needs to hire maintenance and room cleanliness was an issue.,.

Very clean. Very comfortable. I stay here every time I’m in town to visit!

Found roaches in the bathroom.. reported and nothing was said to us regarding them. Checked out early.. Didn’t want to take the chance of transporting them back home.

Our room was very comfortable and clean. Within walking distance of several restaurant choices for dinner. Desk staff was courteous and cheerful. We would stay here again!

The room was clean. However, i did not get all new fresh towels the next day nor a rug for bathroom. They just put two big towels on the sink. Other than that, the stay was great!

My wife and I arrived around 1:00pm. The lady at the front desk had a poor attitude and refused to check us in or pre-check us in. I tried to explained to her that my wife had an injury and requested a room on the 1st floor close to a first floor entrance as she was using a Walker. The clerk would not listen and just repeated "3 o'clock, 3 o'clock" in a demeaning manner. When I returned after 3:00, a new clerk gave us a room on the 2nd floor at the end of an off hall, requiring my wife to rest multiple times before reaching the room. I tried to explain to her and she just said, that's all they have available. Not satisfied and disappointed with the customer service.

Everything was just fine as always for a Holiday Inn Express.

The room was not ready at 3pm, the time of check in. Once the room was ready, the room was not clean. The pillow cases appeared to have been previously used. My daughter had hair in her bed. The bathroom had nothing in the counter, not even soap to wash your hands. When we tried to call down, the phone rang busy. I was able to get soap and new pillow cases, but went to Walmart to get sheets to place over the bed. Stuff was nice for the most part. The wallpaper in the bathroom was coming off. We really enjoyed the breakfast staff. The lady was kind and made sure everything was restocked in a timely manner.

Property was not the cleanest. An older property but the breakfast staff was very accommodating.