Residence Inn San Jose South/Morgan Hill

This is a standard Residence Inn. We had an issue with our original room which was rectified by the front desk. The first room smelled foul. It was a disabled room so maybe somebody had an accident and it wasn't cleaned properly but either way, it stunk. Also, it was just me and my 11 year old daughter so we certainly didn't request that type of room. I thought the room would air out so I gave it an hour but multiple trips in and out didn't help so I finally went to front desk. They were helpful and gave me a different room to look at which smelled fine so we switched. We were there for a soccer tournament and the hotel offered space for the parents to socialize and a sport court and indoor pool for the kids. Security is an issue as there are homeless in the surrounding area. In fact, the hotel allowed access to a bum in the middle of the night who subsequently was arrested onsite after trying to access a room (one of our soccer families). Anyway, this is not my preferred brand among the Marriott portfolio but is in general a good middle of the spectrum choice that is affordable to all. The breakfast was awful as is to be expected so I went elsewhere. Kids didn't seem to mind. Plus they only had one waffle maker for the entire hotel so the line for waffles, themselves was pushing 25 minutes. If we end up in another tournament in this area and the team manager books us here I won't complain but I also would not choose to stay here on my own. The security issues and the foul smelling original room are the reasoning behind the 3 "star" experience.

Our stay of 4 nights was excellent! We had a one bedroom suite and it was perfect and very comfortable. We never did try the breakfast since we had our own kitchen area, nor the pool. The staff was always friendly and helpful. Close to shopping and restaurants, which was great too.

All of the staff were extremely friendly and kind. They were eager to help and serve. We’ve stayed at many Residence Inn (and countless other hotels) over the years, and their customer service was exceptional and probably the best we’ve ever experienced!

We booked a night for a New Years Eve get away. The room suites size and layout was nice, but the room smelled of burnt popcorn (we looked into it and noticed the smell was coming from the microwave). The bed had a significant dip in the center of the mattress and was too soft. Although we were traveling with 3, they placed us in a room that did not have a sleeper sofa so our third person had to sleep on the sofa – we had to ask for sheets.

Really a perfect property from small to big things. Safe, super clean, excellent hot breakfast, room was big and lots of plugs and USB ports…. TV had easy Netflix access and we could tell the staff was motivated, cheerful and helpful. We usually stay in San Jose when visiting family but this is our new favorite affordable place.

Excellent room. Clean, comfortable, nice full kitchen. Quiet area. Clean grounds. Easy freeway access. Plenty of food within walking or short drive. Excellent breakfast and dining area. Only negative is being charged $14 PER DAY to park in unsecured/non monitored parking lot. Straight up money grab. Highlights on website “parking available”. My mistake on not scrolling to bottom of site to see the actual cost to park. Tsk tsk. End on a positive. Staff very friendly and helpful.

We came up to spend Thanksgiving with my sister who lives in Gilroy. We needed a hotel that allowed dogs because Cako goes everywhere! I booked a two bedroom suite and by the time we got to the property, we got the last one. This Residence Inn is smaller than ones I've stayed at in other cities, only three floors. It is tucked away which offers some peace and quiet. The room was perfect! We each had our own rooms and I could snore as much as I wanted without disturbing anyone..LOL! The kitchen came in handy and the heater was great! It is located near an industrial area which allowed Cako and I to go for long walks. We ate breakfast on Thanksgiving day, and they had turkey sausage..LOL! Scrambled eggs and prepackaged muffins. I do have to agree with one other reviewer, it was the same breakfast each day. The woman working didn't seem to happy. But all the other workers, front desk especially, were very friendly! They do charge for parking and there are spots in front of or in back of the property. Cako Approves!

Good location, generous breakfast; room was clean. My only dislike is that the room was particularly dark, either the light bulbs were not bright enough or they need more light fixtures in the room.

The room was very spacious and clean. Service was top notch, we didn't have any problems with our stay. We would stay again.