First night dead roach on floor. Not so much for a “cleanliness resort”. Second day no hot water which lasted for two whole days of inconveniences. On the second day we had a timeshare presentation while on tour we actually made the decision to purchase because we love the kid friendly environment we got from this resort last year. Due to the nature of poor management and poor excuses and just how management treated us we had to cancel the very next day. I will no longer be coming back to this location. The employees are rude as hell. Management gave us nothing but poor excuses and refused to move our room when it’s there fault it was no hot water for 2 days. There was one manager who even told us “it’s not there problem on why there’s no hot water” clearly it is if I’m the only room that has no running hot water for two whole days. That took time out of my vacation for two days. I traveled with 3 small children and they needed hot water. This resort change so much money but yet they treated us so bad when we wanted to just become owners and enjoy our vacation. But the run around, poor excuses, rude responses and poor mishandling we will no longer will be coming back to this location and we will be sure to let our friends, family, and others know beware of this awful resort with horrible management!!! This is awful how you treated people who wanted to actually spend money and purchase out of the love of the resort. But thanks we will not be coming back, and we’ll tell others
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