Отзывы об отеле Jinjiang Inn (Nanning Convention and Exhibition Center Wanxiang City Metro Station Branch)

Ответ от объекта размещения: Dear guest:Hello! Thank you very much for choosing our hotel. We are terribly sorry for the unpleasant experience you had during your stay. Please allow me to express our apologies and give an explanation.Firstly, regarding the matter of helping you pass the courier fee to the courier, since it involves money, the front desk staff is not allowed to casually receive guests' money or help with the transfer. If it's just about receiving the courier, there's no problem at all. Later, considering that you were still staying with us and it would be convenient for you to communicate with the courier during the process of fee transfer, we hope you can understand.Then, we are very sorry that new towels were not provided to you in time when the room was cleaned. This is the negligence of our housekeeping department. We are truly sorry.The front desk is staffed 24 hours a day. If you have any problems during your stay, you can call the front desk and we will help you solve them. Once again, we would like to express our apologies. However, we still hope that you haven't lost confidence in us. We hope that when you come to Nanning next time, you will choose Jinjiang again. We will surely make you satisfied. Wish you a happy life and every day filled with joy!

Ответ от объекта размещения: Dear guests: Hello, thank you very much for your feedback to our hotel. We will strengthen the service training of our staff, smile more and be more enthusiastic, so that guests can feel kind, friendly and warm when they stay. Finally, I hope you choose Xiao Jin again and wish you a happy life!

Ответ от объекта размещения: 尊敬的賓客：您好！您的滿意是我們最大的動力，您的鼓勵是我們能量的源泉，您的青睞是我們前進的朝氣，千言萬語匯成一句話，感謝您對酒店的支持。

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you appreciated our convenient location near the mega mall and MRT station.We are sorry to hear about the inconvenience you experienced with our laundry facilities, especially with the dryer not functioning as expected. We understand how frustrating it can be when things don't go as smoothly as they should. Please know that we take your feedback very seriously, and we will definitely investigate the issue to ensure that it is resolved promptly.We appreciate your understanding and patience, and we assure you that we are committed to providing the best possible experience for our guests. If there is anything else we can do to make your stay more comfortable, please don't hesitate to let us know. Thank you again for staying with us, and we hope to have the opportunity to welcome you back soon.Warm regards,[JINJIANG INN Hotel]

Ответ от объекта размещения: Dear guest officer hello, thank you very much for your support to the hotel, did not get your full 5 points of praise, we still have a little bit of loss in the heart, the hotel is not in place, we will strive to do better, our heart service to the store each guest officer can feel the warmth of home, hope that our service can bring you more surprises and moved, looking forward to your next time to

Ответ от объекта размещения: Thank you for your recognition. Your satisfaction is our motivation.We look forward to your next visit.

Ответ от объекта размещения: 尊敬的賓客：您好！看到您的點評，我們很傷心沒能給您帶來滿意的入住體驗，這是我們最大的遺憾。您的誠懇評價是對酒店不斷進步的鞭策，我們期待您的再次光臨，一定會給您更好更滿意的入住體驗，會讓您感受到我們的誠意，也會讓您看到酒店的我們是在不斷的努力進步。最後祝您生活愉快，感謝您的真誠評價，真心希望您能夠再次入住來感受我們的進步。

Ответ от объекта размещения: 尊敬的賓客：感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力，讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。酒店客房温馨的佈置，並配有免費高速 WIFI，是您外出旅遊的最佳選擇。為您服務是我們的榮幸，酒店全體員工期待您的下次光臨！

Ответ от объекта размещения: Distinguished Guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good time here let us very touched, let the guests enjoy a good stay experience is our bounden duty, we are honored to receive your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!

Ответ от объекта размещения: Dear guest, hello!Thank you very much for choosing Jinjiang Hotel and giving us a perfect review. The most important thing when you are away from home is to have a comfortable stay. I am very happy that we can make your stay comfortable and secure.Our hotel's superior location and complete supporting facilities are all designed to allow you to feel the warmth of home and enjoy a quality life.We work 100% just for your satisfaction and look forward to your next visit!I wish you success in your work and good health

Ответ от объекта размещения: Distinguished Guests: Hello! Thank you for coming, but also sincerely thank you for your love and recognition of us, you remember the good time here let us very touched, let the guests enjoy a good stay experience is our bounden duty, we are honored to receive your approval, and we are more motivated to continue to move forward, and hope to have more opportunities to serve you!

Ответ от объекта размещения: I am very happy to see your comments on the hotel friends. We are honored to receive your comments on our service. We always serve our guests with enthusiasm and sincerity. The hotel is near Vientiane city, located in the bustling business circle, there is Vientiane city mall nearby, comfortable, quiet, warm, simple accommodation space is our hotel people are committed to building for your lifestyle, we look forward to seeing you often and waiting for you to come home

Ответ от объекта размещения: 尊敬的客人，您好！非常抱歉看到您的留言。您反饋的入住體驗讓我們深感震驚和愧疚，這絕非我們應有的服務水準。您所描述的客房細節以及早餐經歷，我們已第一時間留言客房部及餐飲部門，後續展開調查。關於您提到的房間問題：1. 房間佈局及衞生：您提到的鏡子位置、陽台門開啟限制以及衞生死角異味問題，我們非常重視。我們已上報至客房部對所有房間進行檢修和深度清潔，並將全面排查所有客房，避免類似情況再次發生。2. 衞生間問題：馬桶高度及地漏反味的問題給您帶來了不便，我們深感歉意。我們已記錄在案，並將制定計劃逐步優化相關設施。3. 窗簾遮光：您指出的窗簾遮光問題我們已收到，我們將立即檢查所有客房窗簾的遮光效果，並進行必要的調整或更換，確保客人能擁有舒適的睡眠環境。關於您提到的早餐體驗：1. 食物供應：我們規定早餐供應至10:00，並在期間保證食物的充足與及時補充。您遇到的情況表明我們的管理出現了嚴重疏漏，對此我們深表歉意。我們已經反饋至餐飲部後續進行培訓，並嚴格執行餐品補充流程，確保在早餐時段內食物的持續供應與多樣性。2. 服務態度：阿姨催促客人及服務不周的情況不符合我們的服務標準，我們已向餐飲部反饋後續會對相關人員進行了批評教育，並將加強監督，提升服務品質。再次為此次糟糕的入住經歷向您致以最誠摯的歉意。感謝您的反饋，這幫助我們發現問題並持續改進。期待您的回覆。

Ответ от объекта размещения: 尊敬的賓客：您好！感謝您選擇入住我們酒店並分享您的詳細反饋，對於您此次入住期間小錦的整體情況未能達到您心裏的5分標準我們表示深深的歉意和內疚！很高興瞭解到您對我們的服務和地理位置感到滿意，能為您的出行提供方便真是太好了。關於您提到的空調問題，我們深表理解。作為一家老牌酒店，我們一直在積極籌劃逐步更新房間設施，以期為客人帶來更舒適的入住體驗。您的意見對我們非常重要，我們會將其納入優化參考中。再次感謝您的認可與建議，期待在不久的將來能為您提供更完善的住宿體驗，歡迎下次光臨！