Crowne Plaza Suffern-Mahwah, an IHG Hotel

Everything was exceptional. Friendly front desk staff, clean room and common areas, delicious breakfast, convenient location just off the highway. I would definitely stay here again.

📍酒店位於距離紐約一小時車程的地方，離wood bury outlet比較近，到的比較晚了，純粹睡一晚，也沒注意周邊餐廳商店什麼的。 🏨辦理入住挺快的，按金50刀。前台小哥哥挺好的，正好詢問了些旅途中遇到的問題，小哥哥也耐心解答。酒店大堂挺大的，住客應該不算少，但是很安靜。大堂有自取的各類茶包、咖啡☕️ 🛏️ 房間比較大，不過挺簡單的，睡一覺洗個澡，足矣。挺乾淨的，床也挺大，睡着蠻舒服的。 🍴早餐一般般，可頌🥐都是冷的，沒幾個人吃……

酒店不錯，環境也不錯。就是窗外有走道，窗簾要拉嚴實，否則就走光了。酒店大廳出乎意料的大。早餐相對而言比較豐富。

床單和枕套有血跡，床單上也有很多灰塵和不明植物的屑屑。早飯的品種也很少。

中規中矩，基本設施，挺安靜，有停車場

房間還是有些老化了。

They should not have rooms facing the large interior area. We are on the first floor and people are right outside our windows and we can hear their conversations and hear suitcases rolling by. Only here one night or would ask to move. Many rooms face the inside so if you want a quiet stay ask that you not be on the area with people staring in at you. Check in lady was very nice but they could use having more staff working. Rooms need repair work with cracks in ceiling, broken tiles. Not dirty just well used. Time for a refresh.

We had our room for 7 night's and overall our stay was great. The beds were fantastic and very comfortable and the room and bathroom were very clean and fresh. However it was a very cold week with temperature dropping at night to 12 fahrenheit which is very cold and the room took a while to warm up and there was a cold draft coming from the window, therefore we put cushions on the floor at the foot of the curtains to block out the cold entering our room via the window. Also the bathroom was not very warm and there was auctully cool air blowing from the vent. But overall we really enjoyed our stay, to include the room and spacious lobby. We would surely come again

I stay at this hotel multiple times a year to visit family and it is usually excellent. I was disappointed by two security-related issues this time: 1) The deadbolt on my room door did not work (the slot for the bolt was not big enough). When I told the staff at the desk, they immediately gave me a new room with a working deadbolt. 2) I found tape covering the door-lock mechanism on one of the entrances from the parking lost (I assume someone put it there to enable getting in without a key). I removed the tape and then found that the door did not lock. I told the staff at the desk and they said they would ask their security people to look into it. Although I was disappointed by these two security issues, the staff was immediately responsive. I hope the hotel fixes these issues promptly because they are security hazards.