Inn of Naples, Tapestry Collection by Hilton

The hotel lobby, pool and fitness area were nice. The room was just ok… the drawer on the dresser was broken and kept opening by itself. It also smelled a little strange. the view outside the balcony was of construction (which I know can’t be helped…but it still wasn’t great 😂)

The hotel did not service our room. Instead, the staff took the do not disturb sign from inside our room, hung it on the outside of the door, then tried to say that we had hung the sign on the door. I've never seen that behavior from any hotel, much less a Hilton!

Nice clean quiet affordable what more can you ask for. Also parking wasn’t a hassle and it’s free

Requested upper floor corner quiet room and got opposite. Very noisy where we are with construction in back yard.

First room we got the temp was set at 63 and it was warm and stuffy Second room we got a upgrade to a suite but the couch was ripped and there was very little water pressure sad that they use the Hilton brand

My experience was bad, we had already paid for the hotel for ******* and we arrived from NY at 3 am and the lady in the fron who attended us told us that that Reservation was canceled that we had to do another one and pay again, at 3 am, until today we paid 2 times because they never gave us our money back

Nicely kept up hotel in a great area. Great customer service.

Good Location & comfortable & cost effective hotel stay

We have stayed at the hotel several times, now that Hilton took it over and remodeled the lobby area you have to pay for everything, no room service for the whole stay, a closed bar, you pay for breakfast, parking, wifi, the employees can't do more, you have to go to reception to get what you need, a coffee maker with no coffee in the lobby, it is out of order, no music in the pool, nothing to do with a closed bar to have fun, you have to go out or lay down to sleep, what did they remodel it for? Take advantage of it and attract customers to come back, we will look for other options because we love the place, the hotels that are in the area will compete strongly.