Remota

Quirky hotel. Good sized rooms with nice extras, such as packs of tissues, water, and local chocolates. Did not get the chance to use the pool. Cocktails from the bar were excellent. It is a 30 min or so walk from town, and when walking along the main road you are often accompanied by local dogs whose main pastime is chasing and barking at cars and bikes.

Nice hotel, great location, good restaurant and staff. But here is where they can make improvements 1. Don’t boil the guest to death. Heating is way too hot 2. The older reception staff are really rude. 3. Rooms are dark. 4. Spa needs to be a bit warmer and friendlier. In general it felt we was in there house and not invited.

Our room was clean and quiet, with high ceilings and live-edge timber panels. We noticed an odd odor when we first entered the room, but hoped that opening the (one, small) window would help. Unfortunately, by the next morning it became clear that the odor was coming from the toilet. A pleasant surprise was the turn-down service: the blinds were closed, the bed neatened up, and there was a little box of Calafate treats when we returned after dinner. Otherwise, the room was pretty basic. There were no robes or amenities beyond shampoo, conditioner, and soap in wall-mounted dispensers, and two pocket packs of tissues. Wi-fi in the room ranged from poor to nonexistent. Our stay included breakfast only; a full meal program is available. Breakfast was a self-service buffet. There was sufficient variety that we did not leave hungry. It is a half-hour walk to the town center, with taxis available on request.

This is my first Trip Advisor review and I just felt I had to acknowledge the amazing stay we had at Remota. From the helpful staff on the front desk, to Jamie who was great in planning our excursions, Felipe, Renato and Alejandro who were awesome guides, the very attentive bar and restaurant staff and the cleanliness of the hotel, I really couldn’t fault our stay. Thank you Remota!

We stayed at the Remota for 2 nights after our stay at Explora. Although we loved actually staying in the park, Remota would make a great base for exploring Torred del paine at a reasonable cost. It is visually beautiful, the food was excellent and the staff very helpful and friendly.

We asked reception to confirm the time of Chris**as Eve mass in the Catholic Church in Puerto Natales, and was told “I don’t know”. When asked to please check, was informed it was at 9:30pm. Arrived at the church at 9:15pm and mass was over. It was at 8:00pm. I cannot begin to explain how distressing this was. First Chris**as away from home and denied the experience of mass.

Great location, great view. Another reviewer put it well: “staff were attentive but not friendly”

The good: excellent restaurant and bar. Food was very good, including the complimentary breakfast. Staff was very pleasant. Hotel was clean. Bed was comfortable. The-not-so-good: rooms are rustic, I suppose, but devoid of charm. No AC and only a small window to open made our room too warm for us, especially since there was no sheet, only a heavy comforter. We requested a fan but they didn’t have one. The bathroom lighting is poor, and there was no complimentary lotion. Also, there is no TV in the room, which we didn’t miss terribly but it’s nice to catch up on the news for a few minutes. Lastly, there was no room fridge, nor complimentary coffee/tea available. No gym/fitness center either. All in all, the hotel is fine but seems overpriced and we were disappointed, particularly since we paid nearly $500/night. We have stayed in many hotels that were far better for a third of the price. But it’s supply and demand, I suppose.

The hotel was very nice. The room was comfortable, the staff was accommodating and helpful, and the food was very very good for both breakfast and dinner. I also got a massage that was lovely. Overall as a stay I thought it was very very nice. I only gave it 4 stars because I think they sell themselves a lot on the excursions and it felt more limited than I expected. Most of the people there were doing van tours, boat tours or very short (＜2 mile) hikes. Which is great and if that's what you're looking for than this hotel would be perfect for you. If you're looking for a bit more adventure it felt less flexible and there didn't seem to be a ton of longer more challenging offerings. Just seemed a bit of a mismatch to me. But the stay itself was lovely.