Courtyard Kochi Airport

I was on my business trip and this property is new and good and convenient from airport transfer , over all worth for money

Good one

Gooooddd

This is the second time we stayed with courtyard Marriot Cochin for one night from 13/02 to 14 /02. Terrible experience in terms of breakfast service. The breakfast service supposed to start at 6:30 am but unfortunately there was no staff member to seat us at 06:30 when we present ourselves at the entrance. There was a staff member setting up the buffet and he pretended not seen us and continued working with buffet, after a while another male staff member rocked up from the kitchen and seated us. The buffet was not fully functional even at 06:45am. We started our breakfast but no one seemed to be providing us service. I had to approach one of the staff member to place order omelette and tea. I waited around 20 mins for the omelette because the waiter was not placed the order on time. We could not have that omelette because it was terrible and runny.I complained to a lady who was in a grey suit and she was unsure what to say to me. It is fair to expect premium service for a premium price. You are an airport hotel so you need to be punctual Anyway never again with courtyard Marriot.

Hotel is ideal for an overnight stay ahead of a flight. Excellent buffet with plenty of choice Room was very clean. Service throughout was excellent.

I can not wait to come back. I felt like royalty. The personalized service was amazing and the food was absolutely a delight! It was a fabulous experience.

Quality of service by the hotel staff was excellent ! Very helpful, friendly and prompt in providing assistance. Breakfast spread was good except that most of the options were South Indian or Indian in general. Very limited continental, English or American options. Transportation using services like UBER didn't work well. However, the hotel staff promptly helped with hotel cars and vans when needed. The room was clean and had all the necessary amenities. A few minor details need to be looked into to improve some aspects. The gym was excellent with very good equipment

The staff was extremely nice and courteous but the bathrooms was not clean and a bit dated

The staff are struggling to match the prices charged for services. The property (near the airport) appears to be struggling to keep up with what it takes to be a 5-star service hotel. Equipment was not working. When requested, staff took a long time to respond. At room servicing, broken equipment was left behind in the middle of the room. The experience at check-in was poor.