Holiday Inn Frankfurt Airport-Neu-Isenburg: отзывы

Ответ от объекта размещения: Dear Guest, Thanks for your review about our hotel. We are truly grateful for the kind words about your recent visit to our hotel. We are thrilled that you appreciated the comfort of our beds, our recognition of your IHG Platinum Elite membership, and the pleasant surprise of being upgraded to a suite. It's gratifying to know that our refurbished rooms contributed to a restful stay, and that the services provided by Mr. Jonas at check-in enhanced your experience with us. However, we regret the initial oversight in room allocation. We understand how important it is to have accommodations that meet your preferences and are glad that Mr. Jonas was able to efficiently resolve the situation to your satisfaction. Finally, it is wonderful to hear that our service throughout your stay was excellent. We pride ourselves on providing a welcoming and comfortable environment for all our guests. We are hoping to welcome you back in the future. All the best. Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

Ответ от объекта размещения: Dear Peter, Thank you for taking the time to share your review. We appreciate your kind words about the nearby Italian restaurant and are glad you enjoyed your dinner there. However, we apologize for any inconvenience you faced regarding the parking situation. Our hotel does offer on-site parking for free and a parking spot in the parking garage at €14.00 per day. We understand that it can get full at times. As for the reception experience, we strive to provide excellent service to all our guests, including IHG Gold members, and we will take your feedback into account to improve our service. Moreover, we understand that the style of our hotel may not be to everyone's taste, but we continuously work on maintaining and updating our facilities to ensure a comfortable stay for our guests. We look forward to welcoming you back on a future occasion. Best regards, Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg, Front office Manager

Ответ от объекта размещения: Sehr geehrter Gast, vielen Dank für die Bewertung unseres Hotels. Es erfüllt uns mit Freude zu hören, dass Sie unseren Service während Ihres Seminars so geschätzt haben und die Freundlichkeit unseres Teams hervorheben. Die Großzügigkeit und Helligkeit unserer Seminarräume sind Aspekte, die wir besonders wichtig nehmen, um eine angenehme Arbeitsatmosphäre zu schaffen. Dass Sie Ihr Zimmer als komfortabel und ruhig empfunden haben, bestätigt unsere Bemühungen, unseren Gästen eine erholsame Umgebung zu bieten. Gern geben wir Ihr Lob an unser Küchen Team weiter. Die Zufriedenheit unserer Gäste ist unser höchstes Ziel und Ihr Lob motiviert uns sehr. Vielen Dank, dass Sie Ihre positiven Erfahrungen mit uns teilen. Hoffentlich können wir Sie in der Zukunft wieder bei uns begrüßen. Freundliche Grüße, Rebecca vom Stein, Front Office Manager Holiday Inn Frankfurt Airport - Neu-Isenburg,