Fairfield Inn & Suites Wilmington New Castle

This was our 5th stay, we like this place; it's clean, comfortable, and convenient to downtown Wilmington. We make this trip every 2-3 months and will definitely stay again!

Wifi didn’t work, asked front desk, was told cannot help. Asked for one more towel n pillow, told to get them at the front, they didn’t deliver to room. Room had a weird smell.

the location was very convenient, but since it was located adjacent to a highway - it was not quite. The breakfast was Ok. the hot dishes were cold and the variety was not ok, very basic breakfast.

The hotel was clean and the rooms were nice , except for the fact no trash bags were in the trash cans in my room . The staff were friendly except for a lady in the morning that was helping with breakfast. I said good morning and she just rudely looked at me . She was a white lady with brown hair that came to her ear. She looked evil and then she evilly stared at me 2 year old. Luckily for her I am elevating myself because if this were a couple years ago I would have definitely asked her why she was staring so miserably at such a nice hotel. Like why come to a place like this to work if your gonna be rude ?? Just go work somewhere where you don’t have to be around people because her energy definitely threw the vibes off . Beside that lady .. I would probably stay again.

We arrived about 5pm on Thanksgiving day. The young lady at the front greeted me with a warm smile and great customer service, just what i need after my travels. I think Marriott has become my hotel of choice.

I liked the fact that I was able to log into my own Netflix and Max account instead of paying to watch movies. The breakfast was also inclusive which also saved me additional money.

Room was clean, staff were very nice. Breakfast was a little underwhelming. I stayed at 3 separate Fairfield Inn 3 nights in a row and this one had the worst breakfast of the 3. Still good just not as good as the other 2. There was some trash flying around the parking lot but location is on a main highway and it was very windy so I understand that there is only so much they can do. Room only had privacy shades and not room darkening which was disappointing because the light coming in from the windows made it harder to sleep. Overall a great stay but just had the minor things I’m mentioning. Nothing that wouldn’t make me stay here again.

Very nice staff and property. Could use some updating but otherwise consistent good experience like at other Fairfield’s.

The manager took time out to remember our names for 2 different stays. He also game is the same handicapped accessible room for both stays. I cut up the top of my right hand and he came up and doctored my hand to stop the bleeding. He also left the medicine to keep the hand from continuing to bleed