Hotel the Royal Plaza

Do not stay here! For years I had wished to travel to India. However, staying at the Hotel Royal Plaza, was the worst hotel experience ever. The staff are extremely rude. They do not greet, avoid eye contract, outright ignore when greeting them or asking a question. Staff are also extremely unhelpful. When ordering food during dinner or at the brewery, we were totaled ignored and even after asking for a menu and placing an order, 90 minutes later, we were still not serve. You feel extremely unwelcome here by all the staff. Upon checking in, the room had not been clean in weeks. There was dust everywhere in the bedroom, including the bed. The bed sheets are filthy. They were covered in stains and dirt marks. I had to request several times during our stay for the bedsheets to the changed. There were no towels in the room, no soap, no toilet paper, no gowns and no bottled water. Only after requesting again several times from the help desk, did someone come assist begrudgingly. Twice, after returning to the room after a day exploring the city, the rooms had not cleaned. India is a magnificent place to explore. However, returning to the filthy, unfriendly and unwelcoming hotel after a busy and exciting day, only da****ed our mood and experience. I would highly recommend that you do not stay here. It is not worth the money, and more so, it will like ours, ruin our experience at the end of the day. It is actually ironic that the hotel is name “Royal Plaza”, as there is honestly nothing regal about their customer service, food or rooms.

Hotel is very old. Lobby is very nice but rooms need major upgrading. Booked 2 rooms. Staffs are nice. Ut they just are not ysed to smiling at guests. But request were fulfilled even if not immediate.

Overall experience was good, Breakfast was good, location is also good.

Location is quite good but the hotel is a bit dated. The safe was not working, but to their credit, they replaced one the next day. Cleanliness is just OK, but can be improved. The room is generally OK, but the drawers were not cleaned properly.

Good Room ! Spacious. Great views !

Worst

I read the reviews and had some disbelief at the reviews that talked about ***y things not working in the room. Unfortunately, that is true. In my room, the heat didn’t work, the phone didn’t work, and the daily cleaning service didn’t replenish my towels only took them away. The ***agement offered to send a blanket and heater, but despite two in-person, at the front desk requests (because my room phone didn’t work), these things never arrived. It was pretty cold at night, and my light hand washing didn’t dry over 48 hrs. Also, it’s not really walkable to anywhere… it’s a big traffic circle. Thankful to have a driver.

Nice hotel for business trips

It's a normal place to stay. I am okay to stay here. But family stay is not recommended.