La Quinta Inn & Suites by Wyndham New Iberia: отзывы

To start, even though we made reservations a month in advance, we actually never spent a night in this hotel. We arrived to find the facility was completely misrepresented in their current advertisement. The outside was a mess, where clearly something happened, a car crash into the pole or something, at the very front. We approached the desk and began the check in process. The attendant knew who we were because we had reservations & only the 8th person to check in that day. We asked about the breakfast advertised & were told they could offered Rice Krispie treats & toaster pastry! Not at all what we expected. The plan was to stay for a full week and a pool was a must when shopping for a hotel. When we asked just to ensure the pool advertised was good, we were told it was not in working condition & would not be available during our stay. We were told the pool had not been maintained & was completely green with algae & other debris. Upon inspection, it was indeed clearly a health hazard & covered with green water & foreign trash-like objects floating on top. At that point, we asked to cancel our reservation & we were going to find another hotel. The gentleman at the desk said he had already checked us in & could not cancel & that we would be charged for 1 night. We asked to speak with the manager & were told she would not be in until the next day. Granted, we did arrive after the 6pm cut-off for cancellation, however, we didn't have any intention of cancelling until we actually saw the condition of the property. Their advertisement was a gross misrepresentation in multiple areas and was unacceptable. The staff was very aware of the issues and were very apologetic, but there was nothing they could do. We returned the next day to speak with the manager, and low and behold she was not there, at that point, another worker advised they hear about the condition of the pool on a daily basis, yet nothing is done to correct the problem. We made several attempts to see the manager in person, made several phone calls & left our name & number for her to call, but no contact was ever made. The hotel charged us for 1 night stay, our reservations was calculated on the corporate discount from my husband's employer, however, they 1 night charge was done at the regular nightly rate plus tax. We are currently disputing this charge through our credit card, as this should have never been charged to us. This hotel should not be allowed to benefit from poor/zero service, and from misrepresentation.