Executive Class at MTS Hotel

垃圾酒店，慎入！！

The only drawback I had was that we were on the 18th floor and the 19th floor they had it under construction, they had an incredible noise doing work, we called to complain and they told us that they couldn't stop, that's not right on their part because you don't go to a hotel for that

I’ve seen some really bad reviews about this hotel and it really ain’t as bad as what people are saying. The lady that checked us in went above and beyond to ensure our stay was memorable. There is only 1 lift to the 18th floor but I never had to wait long for it to come. The room was comfortable and clean. The only downside is there isn’t any chairs/table in the room. No glassware, no fridge or any amenities that are useful. There was a little mold on the ceiling in the bathroom as well and the fixtures are a little worn. Other than that, the hotel was fine.

I was worried after reading the reviews of this hotel. My guess is many reviewers were comaring the price of the hotel to the luxury they thought it would pay for. The hotel was completely fine. The staff was great. The location was absolutely amazing. And the hotel ( we stayed on the 18th floor) was perfectly fine.

This was the worst hotel I have stayed in. Families beware… there is literally no way to contact the front desk for anything. The room had more issues than it had amenities. The shower was unusable and had black stuff dripping by into it.. but I couldn’t get a hold of anyone to do anything by about it. When I went down to the front desk to address it, there were about 12 people in line and we had reservations. I called 5 times and was never able to get ahold of a front desk staff. I found a manager who said he was going to come talk to me, but never did. And what’s worse was we were on the executive level in the newly renovated rooms. I’d be scared to know what the unrenovated rooms look like… I have videos of the other broken items (bathroom door would not close at all, blinds would not open, broken drawers..) but I’m unable to upload videos.

Worst experience in NYC ever!! Would never recommend that hotel to anyone, not even my worst enemy! Between bugs in the shower and flickering bedroom lights, that hotel is off my travel list!

Helpful staff & great location. Rooms could use an update & mostly clean but maids & staff are willing to help in anyway they can to improve your stay. Would recommend staying here.

Booked a room on 18th floor. Clean, large, dual shower heads in bathroom, 2 king beds. Hotel failed to disclose they were doing construction on 19th floor. Why in the world would they be working all night? Banging, jack hammering sounds. Called to front desk at 130am and multiple times after that before my frustration left me no other choice but to go to lobby at 430am in my pajamas to complain! There were 5 others complaining about the same thing. Was moved down to 8th floor. While it was quiet the room was so dirty, the door didn’t close properly and it was a double bed. Complete downgrade from the 700 a night rate I had paid for! Manager promised to refund a full night and provide a discount on 2nd night. Upon returning from my vacation, said manager has been unresponsive to my email and calls. Terrible customer service! Only good about this hotel is the location. Walking distance to major tourism spots like time square.

Nice hotel room and especially nice to have your “own” elevator to 18th floor. It was cold outside and the heat didn’t work at all! The lobby was busy every day and people in lines blocked the access to the elevators