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Гость
Улучшенный номер (2 двуспальные кровати)
Гость проживал в сент. 2024 г.
По делам
Отзывов: 1
5.0/5
Превосходно
Опубликовано 13 сент. 2024 г.
really good location
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Mohammed Bilel
Улучшенный номер (1 двуспальная кровать king-size)
This is a beautiful cool new hotel. The room was one of the best I have stayed in NY: stunning views of the city with floor-to-ceiling windows, beautiful new furniture and appliances, and all of the amenities you'd expect in a 5-star hotel. I enjoyed breakfast at the restaurant and drinks at the bar but would recommend arriving early because it does get packed. Overall a great experience and will be coming back if I can.
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Гость
Гость проживал в окт. 2024 г.
По делам
5.0/5
Превосходно
Опубликовано 9 окт. 2024 г.
Hands down the best hotel in New York City by far!!! From decor, to service, to food, to location, everything is absolutely spectacular! And the views, oh the views….!!! Hands down the best hotel in New York City by far!!! From decor, to service, to food, to location, everything is absolutely spectacular! And the views, oh the views….!!!
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Гость
Гость проживал в сент. 2024 г.
Поездка с друзьями
5.0/5
Превосходно
Опубликовано 23 сент. 2024 г.
Perfect location, walkable everywhere, awesome restaurant and rooftop bar. I got upgraded to a big corner suite and the views were just outstanding, including the Empire State Building that is very close. The deco style and vibe of the hotel is great. Concierge is very nice. I like the area upfront where there is a little boulevard where people in general who pass by on the street can sit and take some rest. Staff is friendly. NoMad is a great area to stay, I plan on repeating. I highly recommend this hotel.
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Knee_Zepher
Гость проживал в сент. 2024 г.
Пара
5.0/5
Превосходно
Опубликовано 7 сент. 2024 г.
Loved this hotel, excellent service, and a beautiful modern property! Amazing roof top bar with great views! Concierge helped us get a last minute reservation for my daughters birthday dinner at Novita. Quaint neighborhood Italian restaurant with delicious food and wine. We appreciated the owner taking great care of us! Ritz spa at the hotel is so nice and we also enjoyed great cocktails and small bites at the Lobby Bar! Great location, we would love to stay again on our next visit!
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Гость
Гость проживал в сент. 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 4 сент. 2024 г.
Fabulous hotel! Clean and service was amazing! Joy was an excellent concierge! She booked all our dinner restaurants! She was responsive and so nice! Joy made our NYC so easy!! Fabulous rooftop bar!! Could not recommend this hotel enough!!
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Гость
Гость проживал в авг. 2024 г.
Другое
4.0/5
Очень хорошо
Опубликовано 7 авг. 2024 г.
I wanted to try this hotel as it's a new Ritz Carlton in the central part of New York City. What could there be to not like about this hotel. The room was very clean and quiet but overall average and a tad on the small side. Nothing wrong with the room but it didn't have that "wow" factor I was expecting. The real issue was the service. We had problems with service in the restaurant multiple times and problems with the service in the bars multiple times. Also, the rooms don't have irons or steamers and after calling twice to get one sent to the room one night, we finally gave up and left with wrinkled clothes (it was in the room when we returned later that evening). None of these taken on their own are worth complaining about but it starts to add up after a few days. When you stay at a hotel like the Ritz Carlton, you expect the service to be, literally, perfect and when it's not, it leaves you disappointed.
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Гость
Гость проживал в июля 2024 г.
Другое
2.0/5
Опубликовано 6 июля 2024 г.
The Ritz-Carlton NoMad. Me and my spouse are celebrating here at this hotel for our 10th year anniversary. We were very excited about it. However, when we first got here, no one was there at the door getting the doors for us, with two bags and two luggages, it was very hectic for us to just even get in. When we get to the check in counter, it was pretty chaos at the check in counter, no one was there greeting us, there are four check in desks, the only person was not doing anything at the moment was the concierge person Joy. She ignored us for quite some time then finally came asking us if we were checking in, however, she let the person behind us to check in first which was very unprofessional, when she came to the people behind us she immediately offers them champagne and water, I guess she had no choice since we heard it so she finally came to us to see if we would like any. I was not mad or anything, just not very impressed about her customer service. We had a real nice lady checking in for us, we were not familiar with the system of Ritz Carlton, but she explains as much as possible to us which was very helpful. She even recommended us about the rooftop restaurant. So we immediately made the reservation, but we had to do it with Joy ( she's the one making reservations and greeting people I guess). So she was asking us where we were from, we told Joy we live in Soho and just chatted for a little bit, we even complimented about her Catier watch, and no one escort us to the elevator after checked in. After we got to our room, the view was amazing. We loved the view, the room was clean except a little trash under the sofa ( you can see it easily with bending down) which is not a big deal Then we start unpacking, got a text massage from my friend saying he couldn't make it, so we called right away to cancel the reservation. I thought it should be real simple and easy, after 5 minutes my hotel phone was ringing, it was Joy, she didn't introduce herself but I regonize her voice, she was saying oh are you guys the one from CHINA TOWN ? I said no we were from SOHO. There are three restaurants here so we cancel the wrong one she said. I don't know how can a 5 star hotel staff talks like that, we are Asians, that does not mean that we were from China town. NOT ALL THE ASIANS LIVE IN CHINA TOWN OK ? I felt real uncomfortable so I called back to the concierge. Hello? she answered the phone. Not even kidding, that's all she said when she picked up the phone. I told her she's given me a real bad vibe, and confronted her about her attitude, she did not apologize at all and she says thank you three times then hung up the phone. I complained about it to the manager Nelson, I didn't ask for anything but he still sent me a "20" dollars champagne to my room and the chocolate with strawberry which is very sweet but I think it was a little bit too late. My point is if you are Asian and live in China town, I would not recommend you to stay at this h
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Гость
Гость проживал в июня 2024 г.
Другое
3.0/5
Опубликовано 8 июня 2024 г.
Ever since Ritz sold out to the Marriott it has gone down hill. Living off their old rep the service ...and everything aint what it used to be. Room service, food, staff all second rate. Top prices ...motel 6 service. It was truly a great disappointment for wife and i
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Гость
Гость проживал в июня 2024 г.
Другое
5.0/5
Превосходно
Опубликовано 5 июня 2024 г.
We had a wonderful 1 night stay at the beautiful Ritz Carlton New York,NoMad First off the check in and arrival we arrived at 1:30 because we had an early flight once we got to the hotel two nice gentlemen held the door for us and when we went to check in the lady was super nice and friendly and we booked a Empire State room with two double beds and since we arrived a little early they said it would be ready in a while so we waited in the lobby lounge and relaxed then after that our room was ready we were in room 2011 on the 20th floor and l like how you can select your floor or amenities via a touchscreen to figure out where to go so once we got into our room we immediately were blown away by the space we had a lot of storage space the bathroom was spacious with two sinks and a steam shower which is really cool and the beds were so comfy that we had a good night sleep the only negative part is that last night we were woken up by the fire department 3 times and it was making noise that some of us could not sleep well but other than that we liked the coffee maker the table with 2 chairs and the ability since this a high tech room to control the brightness in our room we did like the tv though but in the beginning it glitched a little bit but overall we truly enjoyed this hotel and thank you to all the staff at this hotel who went above and beyond to provide a great stay for us By the way we were celebrating and they gave us a delicious cake which was so good Thank you The Stella’s Valerie Greg and John