Holiday Inn Express & Suites Newport News

Bathtub drain was clogged with hair and it was pretty disgusting. But thank you for moving us to another room

This hotel was decent. The size of the room was good, and the TV was big. There are a few places to eat within a 5-10 minute walk. There is an enclosed pool area (with shallow water) and the gym looked very nice. Breakfast was decent, but both mornings I was there they ran out of coffee. (There is a coffee maker in the room though). The bathroom was the main issue. The tissue dispenser was empty, the soap container was empty, the water faucet pressure was so strong that water shot all over the room when I turned on the water, the water pressure in the shower was super low, the toilet continued to run after flushing (or stopped filling), and there appeared to be black mold under the bathroom sink. I left my room at 3:15pm on a Friday afternoon to go to an event, but the hotel staff did not clean my room. Overall it was fine, but for $160 per night I will probably explore other options next time.

This hotel was very nice. The rooms were very clean. The staff was friendly. There are plenty of shopping areas and restaurant's around here. The room was nice clean and very spacious. They had a nice size pool.

The food is ok for Continental. The showers could stand to be deep cleaned and the coffee machine did not work.

Overall anfine experience. Staff was very good and professional. Room a little dated, bit overall fine. Mattresses were a little firm. Breakfast was ok. The pancake maker was broken and eggs were cool, but a good selection so it was ok. Overallnit was better than average but not great. Id stay againnfor quicknovernight, bit not an extended stay.

The chair in the room was totally torn up, but the manager didn't take any action (including saying sorry) when I showed him the attached picture of the chair.

The outside of the hotel was dirty, trash can windows, floors, etc. The gentleman who checked us in didn't give eye contact and acted off. Our room air was fine at first, then stunk of bad food. We were told the air vents were the cause because it was likely taking the smell from another room. The smell continued to get worse.amd we had to change rooms. There was still food and trash left from previous guests under the bed (chips and receipts).

From the moment i walked in the door I felt welcome. A bright smiling face was there to greet me and make sure everything was taken care of. Getting to the room was simple and the room itself was clean comfy and cozy. I’ll stay here again for sure!

Staff at front desk and breakfast staff were very nice and friendly. Room furniture was old and carpet was stained. I worked for our purpose of a one night passing through stay,