Novena Palms Motel

Overall, I had a great experience with the novena palms motel; staff was incredibly helpful, and the amenities were great. The room was wonderful, clean, and well arrangement but bed was little noisy while sleeping. Others all good.

Close to the airport with free shuttle bus service. Room was clean & comfortable

Transport for airport was only available mon-sat. This should be stated as it was a huge factor to staying here overnight between flights. Manager was not around to speak to on arrival at 6pm - check in until 8:00pm is stated. Not much close by unless you have a car.

非常好這個酒店不錯................。...........nnn.................

We booked a room with 3 single beds for 3 people, but only 2 of anything was supplied - cups, blankets etc. there was an insect nest behind the bathroom door that erupted during our stay and I had to tune the tv in myself. The Wi-Fi password wasn’t available in the room and there was little information on anything other than a few photocopied and out of date menus. The bed frames squeaked when anyone turned over and the mattresses were hard and uncomfortable. There was also a large gap under the front door that we blocked with a towel so nothing came in during the night. It looked ok on the surface but the longer we were there the more tired the place felt. Location was convenient as was the airport shuttle, but I’d be unlikely to stay again.

It was great...lady was friendly n informative. They ran us 2 airport in shuttle bus n we left our car there 15 days...excellent...peace of mind.

Totally misrepresented. Felt too uncomfortable & Unsafe to stay. Office building derelict & the accommodation was out the back where it was dirty & unkempt. Room looked clean but washed dishes still in drainer on sink did not give impression that the room/bed had been freshly cleaned/changed..Had to pay for the room even though it was unsuitable because I didn't meet the cancellation deadline. Would never have booked if I had known the true situation!!

Late arrival however instructions were concise and easy. Met the staff in the morn. Very friendly and courteous. The shutlle was a nice addition and time.

The sheets felt like they had not been changed, there had marks on them that were not old. Managers were nice.