Su Nido Inn

the location was perfect as was the size, a small hotel with 12 suites, making it quiet and cozy.

Really nice rooms and property with a gated courtyard with nice trees and seating areas. Not sure about the "resort fee" as there were no amenities - just some bikes and a pool at a sister hotel you would have to drive too (we did not). It is a short walk to the main street, but there are limited things to see and do and dining choices are few and far between - we did enjoy the walk on the recreation trail (Ojai Valley Trail) and found a couple of nice wine tasting spots in town (Ojai Vineyard and Majestic Oak).

This is a beautiful property and just a couple minutes walk to shops and restaurants . We were excited when we arrived to see how nice and what a great location, but issues started immediately..no cleaning, a rat, keys not working. There is no office on site, but is a mile down the road at their sister property, Casa Ojai. We rented a suite and two rooms for 8 nights, with one of the rooms that will connect. Our keys were left in the late arrival box, but we couldn’t get into the one connecting room. They dropped of the keys at 10:30 pm, but they didn’t work, so we couldn’t even get into that room the first night. No offer to credit us for that. Then the third night, we had a rat in the hood over the stove and it was trying to get through the hood filter into the room. We called and they came down, but were unable to get it. They draped a plastic bag over the filter opening and said they would send maintenance down in the morning. Well, the rat got through and we had to trap it before we could go to bed. They did come the next morning and cleaned the stove and kitchen area and said they would let the owner know, we never heard from the owner and issues continued for the remainder of the week. Keys stopped working to open rooms 4 different times during stay, Rooms should have been cleaned every 3 days. We had to ask after 4 days, and they didn’t even go into one of the rooms, against day 6, I had to ask for cleaning service again, and they never came for a 2nd cleaning. Finally, the night before we left, we were locked out of our room again, so I went to their sister property to get keys and complain again. They said owner would call within 30 minutes. No call, just an email apologizing and jokingly thanking us for catching the rat, and offering to waive our amenity fee and 25% off next visit, I insisted on a call. He seemed to have excuses for most of it and said he had to discuss all of this with his staff and would get back with me. Well, no call, just an email itemizing all our issues and his interpretation of them, as if he were discussing all of this with his staff. He offered to refund the one night that we had to catch the rat, which was one of the cheaper nights and $200 off for the lack of cleaning and the key issues. This is what he thought was appropriate after our spending $6,200 for our stay, and he hasn’t bothered to respond to my email or call me. I really wanted to like this place and be understanding, but I will never be back mainly because of the owner’s attitude and handling of this.

The location is the best feature; restaurants and shops on Ojai Avenue are a 5-minute walk away but the inn itself is on a very quiet side street. We stayed in the Sparrow Room. The king-size bed was very comfortable and there were plenty of pillows. The bathroom had plenty of counter space, unlike many places we've stayed. There was no noise from traffic or other guests. The website said the room did not have a fridge, but it did (a room that pricey should have a fridge).

What a nice cozy suite! Great location…walkable to restaurants and shops. We loved the beautiful courtyard outside our room with flowers and fountains.

Incredible service and great room. Doug, the manager, went above and beyond to ensure a great experience. Room is great and though no pool is listed, there is access to a pool. Great location to restaurants and such.

We liked our suite with a separate living room & bedroom. The inner courtyard was lovely. We loved that we could walk into town. Wonderful location.

Bed is not so comfortable, privacy was lacking unless all blinds/curtains closed which then makes it dark. Parking good, but my view from all windows was the parking lot. Nice central courtyard but overall there is better bang for the buck elsewhere

I liked the setup of the property. The issues were spiders in the bedroom.